[Resolved]  Tata Docomo — 3 G Dongle connection - connectivity

Address:

Pune, Maharashtra

DETAILS OF PURCHASE OF 3G DONGLE Devaki Honap - TATA PHOTON NO. [protected] (3G-Wi- Fi Dongle) Date of purchase – 22.06.2014 (CAF No.[protected] Mode of Purchase- Home delivery made by the delivery person (dongle and the SIM card) after formal procedure of filling up of application form and submission of documents of address proof and photo identity. I have not received any bill/invoice of the dongle till date. Name of the delivery person and contact no. – Mr. Ram -[protected] Alternate no.[protected] Payment of Rs. 2700/- was made by bearer cheque No.000033 dated 22.06.2014 of Bank of India Karve Road Branch, Pune. The cheque was drawn on the name Kuldip Balasaheb Dhage which was in cashed by Mr. Ram from the bank on 25.06.2014. History of the complaint about connectivity: The connection had activated and the connectivity was very excellent for first two months. i. e. June and July 2014 for which timely payment of bill amounts were made. 1. Started facing many problems regarding connectivity from the month of August 2014 2. Had given first complaint on September 8, 2014 to the TATA DOCOMO customer care no. [protected] 3. Executive suggested to make necessary changes in the settings of dongle and was made but the connectivity could not receive. 4. Called Mr. Ram (delivery boy of the dongle) on above mentioned two numbers for the complaint. 5. He could not give me any assistance after several reminders and could not follow his promises. (Requested customer care executive to look for the authenticity of Mr. Ram but received a reply that we do not have any system for such) 6. Several calls were made to customer care but could not received proper assistance. The executives were neither able to give assistance nor able to connect to the senior executives. 7. First request of discontinuation was made in the month of September 2014. 8. Received a call from an executive from Gujarat regarding my complaint and he had finally gave an option of visit of technical team to my place. 9. Visit was made and the complaint was forwarded to network team due to network issue at the area I am living i.e. Warje, Pune. 10. No response after due follow ups 11. Received a call from customer care executive regarding discontinuation of connection and requested to retain the connection till the visit of network team and allowed a discount of current bill of Rs. 730/- for the month of September 2014. The request was accepted by me the connection was retained. 12. Received a call from the customer care executive on October 1, 2014 stating that it is the network issue of the company and planning to have tower in nearby area but not able to give any commitment of the period of time to have the connectivity hence final request for discontinuation was made on October 1, 2014 due to the same reason when the call received from customer care executive. 13. Discontinuation request was not updated in the system by the customer care executive on the same day. 14. Following messages were received for the payment of bill in which not a single minute I could use the facility i.e. internet. Message No Amount of bill Month The date on which message received on my mobile 1 Rs. 730/- September 2014 October 24, 2014 2 Rs. 806.79/- November 2014 November 8, 2014 3 Rs. 806.79/- November 2014 November 10, 2014 4 Rs. 806.79/- October 2014 November 23, 2014 5 Rs. 1621/- November 2014 November 28, 2014 6 Rs. 1621/- Not mentioned December 2, 2014 15. Called customer care regarding enquiry of the above messages on November 28, 2014. 16. It was informed by the executive that the discontinuation request was not received. 17. Finally the request for discontinuation was recorded by the executive on November 28, 2014 and Correspondence address was verified for the confirmation of the request. 18. Received “N” number of calls from customer care executives regarding payment of bills after November 28, 2014 (It was irritating calls irrespective of seeing the complaint details on the system) 19. It was informed by them that the discontinuation can not be made till the receipt of the payment. 20. Discontinuation has not made till today even after informing that the payment will not be made as the connectivity has not received for a single minute from the month of August 2014.