[Resolved]  Tata Docomo — Amount deducted from main balance without any warning

Address:

Bangalore, Karnataka

I'm a prepaid user. My mobile number is [protected]. I had activated my 2G pack by a special recharge of Rs 56 on 27th September 2014 which is valid for 10 days & to expire on the midnight of 7th October 2014. When I checked my data usage, there was a data balance remaining of approx 80MB of the total 350MB available. Also the main account balance on 7th October 2014 in the morning at around 8.30 AM was approx Rs 130. Then I installed SBI online mobile app on my android Samsung phone by logging into the SBI website. All of a sudden, I got a message saying around 60127 KB has been consumed and the main balance was reduced to Rs. 0 / NIL balance. When I enquired with the customer care, they said these are chargeable websites. So any GPRS / Internet usage of data by accessing such sites would be deducted from the main balance. My complaint is as follows: 1) No warning has been given before logging into such chargeable websites. 2) Neither have the list of chargeable websites been mentioned on the tatadocomo website. 3) Both Data balance and main account balance have been reduced to nil. Now a telecom company cannot charge twice for the data usage. 4) As prepaid users, we are unable to keep a log of data usage & the websites accessed even though we have a registered / Login Account on tatadocomo website. 5) After my main balance was reduced to nil, I topped up my mobile number for another Rs 150. Then when I tap the mobile data on & login to a social website & logout, I got a message showing my balance to be Rs 119.55 whereas when I dial *111# & check my balance, it displays Rs 149.55. Now there is something wrong with the USSD codes displayed. I request the concerned authorities to take immediate action and refund the amount for which I'm validly entitled to. I'm quoting the following for your reference: Reference No : 967734. Transaction ID:[protected]. Date: 04/10/2014 Time:11:39:38 Transaction ID: ASBI[protected] Date: 07/10/2014.