[Resolved]  Tata Docomo — BALANCE DEDUCTED TWICE FOR ONE STV ACTIVATION

Address:

Hyderabad, Andhra Pradesh

Dear sir, My name is MURALI KRISHNA T (Ph no.[protected]) and my mother is using TATA DOCOMO network ([protected]). When i tried to activate STV63 pack through calling 52222(IVR) it was asking me to press 9 to conform the activation, then i pressed 9 and after 10 seconds it said that "SORRY WE HAVE NOT GET ANY RESPONSE FROM YOU" and call got disconnect. after 2 minuts i did the same process and got same response.Then i checked the balance and i got to know that balance has deducted twice.Then i tried to contact customer care service, but not connected.Then i called from my docomo number [protected] and told the same story, they replied me "WE WILL NOT REFUND THE DEDUCTED AMOUNT" 1. HOW THEY ACTIVATED SAME STV PACK TWICE? 2. WHY SHOULD I SUFFER FOR THEIR IVR MISTAKE? I HAVE RECORDED PROOF, IF THEY WANT I CAN PROVE WHAT HAPPENED EXACTLY. I need u to take some serious action regarding this service provider whose cheating many innocent people like this. Contact to my number [protected] as my mother cann't communicate with them. Thanks & Regards Murali Krishna [protected]