Tata Docomo — Billing even after cancellation request / suspension of services | |||
Dear Sir Ref : Tata photo No: . [protected] I purchased a tata photon dongle, paying upfront for a period of 3 months. And i had requested for cancellation of the dongle after the e said period. I receive SMS ( in june) stating that my services will be discontinued unless i pay an amount of 193 Rs. . Subsequently services were discontinue on my dongle, and i am now receiving a bill of Rs 1000+, even after services were suspended ! I am unable to register a complain at Tata official website, as transaction does not complete. I kindly request TATA Photon to cancel my number with immediate effect. Also, please provide a customer care email id, so complaints can be registered by email. Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We tried to reach you on your number, however the number was not responding. We sincerely apologize for the inconvenience caused to you. Please be informed that we have verified our records and found that there is no disconnection request previously registered and kindly acknowledge the same to when and to whom you had given disconnection request for further proceedings. Kindly note that your accoun has been activated in postpaid connection and you will be charged with the rentals irrespective of your usage. The current outstanding amount in your account is Rs.1903 for sum of three bill. For further assistance, write to us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo
We tried to reach you on your number, however the number was not responding. We sincerely apologize for the inconvenience caused to you. Please be informed that we have verified our records and found that there is no disconnection request previously registered and kindly acknowledge the same to when and to whom you had given disconnection request for further proceedings. Kindly note that your accoun has been activated in postpaid connection and you will be charged with the rentals irrespective of your usage. The current outstanding amount in your account is Rs.1903 for sum of three bill. For further assistance, write to us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata Docomo