[Resolved] Tata Docomo — Billing Issue. | |||
From: Henry Ignatius Arujah ([protected]@hotmail.com) You moved this message to its current location. Sent: 12 May 2013 19:42PM To: customercare.[protected]@tatatel.co.i (customercare.[protected]@tatatel.co.i) Hi, We have cancelled this account. Why are we getting bills? Everyday I've been getting emails - Please note that your Tata Docomo bill dated 22-APR-2013 for Account number[protected], with an outstanding of 834, was due on 09-MAY-2013. See the below reply we received from you. TECH COMPLAINTS-MOBILITY [protected]@tatadocomo.com ([protected]@tatadocomo.com) Add to contacts [protected] To: [protected]@hotmail.com Hi! Mr/Mrs FRANKLIN PAUL, Greetings from TATA DOCOMO! Thank you for using our services. We would like to inform you that your complaint vide reference number[protected] has been closed on 14-APR-13. Hope you are satisfied with the resolution provided. For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any TATA DOCOMO phone. We are also accessible from non TATA DOCOMO phones on[protected]. Our TATA DOCOMO Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance. Thanks and Regards, Team, TATA DOCOMO *******This is an automated message. Please do not reply******* NEXT EMAIL [protected]@tatadocomo.com ([protected]@tatadocomo.com) Add to contacts [protected] To: [protected]@hotmail.com Dear Customer, Thank you for choosing Tata Docomo services. We would appreciate you taking a few moments to give us your feedback regarding your email sent to our customer care team dated:12-May-2013 We are sure that your valuable inputs will go a long way in helping us deliver world class services. Kindly Click Here to proceed We thank you once again for taking out the time to submit your feedback and look forward for you regular feedbacks/suggestions enabling us to provide better services Assuring you of our best services at all times. Warm Regards Customer Care - TATA DOCOMO This is an automated response to your e-mail. Kindly do not reply on this mail. [protected]@tatadocomo.com ([protected]@tatadocomo.com) Add to contacts [protected] Bills To: [protected]@hotmail.com Hi! We have received a cancellation request for your TATA DOCOMO Photon number [protected]. We tried to reach you on your alternate number to understand the reason for cancellation request and update you on the progress. Please get in touch with us on our toll-free helpline number[protected] & we will be glad to assist you. Warm Regards Team, TATA DOCOMO From: Henry Ignatius Arujah ([protected]@hotmail.com) You moved this message to its current location. Sent: 25 May 2013 21:36PM To: [protected]@tatadocomo.com ([protected]@tatadocomo.com); [protected]@tatadocomo.com ([protected]@tatadocomo.com) Hi, WHY THE HELL AM I GETTING BILLS FROM YOU? We had asked to cancel the service and the request was taken. I'm fed up of receiving reminder emails from you. Who the hell was drunk or out of his mind and did not cancel the account or whatever I don't know. YOU TATA DOCOMO needs to resolve this issue. I'm not in the country and I asked to have the account cancelled. WHY THE BLOODY HELL DO I GET A BILL THIS MONTH? I TRIED TO REACH CUSTOMER CARE ON YOUR WEBSITE AND THE BELOW ATTACHED PICTURE TELLS YOU THAT SAD SICKENING STORY OF DISGUSTING TATA DOCOMO IF I RECEIVE ANOTHER EMAIL FROM YOU IT HAS TO BE AN EMAIL ABOUT THE CANCELLATION AND NOT THE BILLS WHICH I AM NOT RESPONSIBLE FOR AS SOME EMPLOYEE OF YOURS DID NOT DO HIS OR HER BLOODY JOB. I WILL NOT TOLERATE THIS ANY LONGER. IF NEED BE I WILL HAVE TO WRITE TO THE CONSUMER COURT OR ANYWHERE REQUIRED. DON'T TEST MY PATIENCE AS I HAD BEEN A GOOD CUSTOMER OF YOURS SINCE THE DAY WE GOT THE CONNECTION. TODAY Mr/Mrs/M/s. FRANKLIN PAUL ARUJAH Ref No:Amnesty/Mar/2014/5566 Sub:- Full and final settlement of your Relationship No:[protected] regarding Tata Docomo MDN no: [protected]. Dear Sir/Madam, We thank you for choosing Tata Teleservices Limited as your telecom service provider for TATA Docomo brand. At the time of applying for the aforesaid telephone connection, you had agreed to make payments of the periodic bills raised by Tata Teleservices Limited upon you by the due date in respect of the availed services. Based on your assurances, we have allotted a Tata DoCoMo phone connection bearing no. [protected] to you on a duly executed Subscriber Application Form and other related forms/documents and account ID was allotted to you. You availed best of the service/s provided by us after activation of the said phone connection. Presently, we find from our records that a sum of Rs.1845 (Rupees One Thousand Eight Hundred Forty Five Rupees.Only) remains outstanding in your account as on 10th Mar 2014, .However, inspite of the receipt of the said bills, you have failed to make the payment to clear the outstanding amount, despite our repeated requests and reminders. Due to the non-payment of our legitimate dues, our company was compelled to disconnect your aforesaid connection. We would like to inform you that we have launched an Amnesty scheme for condoning the delay by the customers, who have defaulted in clearing their outstanding dues by the due date with our company granting immunity to them and accordingly they will be spared from legal action, if they clear their dues during the Scheme period. The amnesty scheme is open for the period from 10-Mar-2014 to 31-Mar-2014. Since your name is also featuring in the list of such customers, who have not paid their dues, we suggest you to participate in this Amnesty Scheme, whereby the quantum of relief to be extended to you would be 50 % and 50 % only would be claimed from you (excluding interest), as full & final settlement of your account with us. However, if you fail to avail the scheme and still do not make the payments, as stated above, during the operation of the scheme, our company will be compelled to take necessary legal action against you, for the recovery of the complete outstanding amount along with interest, at your absolute costs, risk and consequences. Through this letter, we are giving you a final opportunity to avail the scheme and clear your account by just paying 50% of the total outstanding, i.e.Rs.922.5 within the scheme period to avoid any inconvenience and embarrassment, However, in case you fail to pay the aforesaid amount by the prescribed time, our company shall have no other option, but to initiate appropriate legal action against you for the recovery of the said amount along with interest, at your absolute costs, risk and consequences. Please feel free to contact Ms.Sujatha Thakur(Mobile: [protected]) during office hours between 9.30 am to 6.00 pm. in case of queries, if any. Alternatively, you may visit us at TATA Teleservices Ltd No.30/1 Silicon Terraces Hosur Main Road Koramangala Bangalore - 560095 and our executives would be more than willing to assist you. We value your relationship with us and look forward to the pleasure of serving you as a valued member of TATA Docomo Family. P.S: Please does not reply to this mail ID. Yours Sincerely, For, TATA TELESERVICES LTD, Manager – Collections MY REPLY Ms.Sujatha Thakur / Anyone Responsible, I am Henry and the account in question is of my father Mr. Franklin Paul Arujah. He has lived his life with dignity and is a very respectable person in society. He will not run away from an amount of Rs. 1845 if he really owes it. I have read your email and it makes not sense to me. I have reasons to say so. We had sent a request for cancellation of this service and also received acknowledgement. We paid all dues in full and and that is when they accepted the cancellation request. It is clearly your people's mistake. Your words of INCONVENIENCE and EMBARRASSMENT is very offensive. It could very well turn out to be your company that will have to face inconvenience and embarrassment. I will have to take this issue to the Consumer court or wherever necessary if I do not receive a satisfactory reply. The last time I sent an email, you people did not reply to my email. Your efficiency clearly shows. Get your things right first before offering amnesty to a customer who had never failed to pay his bills ever. Check the attachment for the email conversations. Regards, Henry Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 7 Comments | |||
Comments
I called Sujatha Thakur now. She hung up on me all the times I called. I was explaining my grievance to her and she didn't bother to listen to me. All she said was you have an outstanding amount and you have to pay. She has no manners.
NOTE: I called her during her office working hours IST and she asked me to hold the line and was talking to people around her.
Is this the quality of people Tata docomo recruits? SHAME ON YOU.
*Photo proof of my calls made are attached.
![]()
NOTE: I called her during her office working hours IST and she asked me to hold the line and was talking to people around her.
Is this the quality of people Tata docomo recruits? SHAME ON YOU.
*Photo proof of my calls made are attached.
Dear Mr. Arujah,
We tried to speak to you personally over the call, to understand your concerns regarding billing. However, we are unable to contact you, since your call was switched off.
We request you to provide your alternate contact number to call you.
Thanks and Regards,
Customer Care
Tata Docomo.
We tried to speak to you personally over the call, to understand your concerns regarding billing. However, we are unable to contact you, since your call was switched off.
We request you to provide your alternate contact number to call you.
Thanks and Regards,
Customer Care
Tata Docomo.
Dear Sir/Ma'am,
We are abroad. The only reason we cancelled the service with Tata is because we were moving abroad. The customer service rep we met at the store was clearly given the reason and we also asked if we had to return the instrument, for which your rep said it was useless returning it. We cleared the bill and we were off.
We used your service for a long time and if you were to check our bill payment history, you will find that we had never ever defaulted on the bills we owed you. This is clearly the customer service reps mistake. We are totally disappointed for all the trouble we have to go through because one person did not perform his/her duties. We continued to receive bills and we did reply to Tata but to no avail. Not an email was replied by your customer service. Now Tata sends us collection emails and an amnesty offer and also threatens to take action or we need to face the inconvenience and embarrassment. This whole issue has caused a lot o[censored]nrest and stress. I also called that woman sujatha who had no manners whatsoever. We really do not appreciate this.
We suggest you to investigate why your people did not cancel the service when we clearly stated the reason for cancellation and that too at your customer service shop. We hope we have made ourselves clear.
I thank God for someone actually responding to our complaint.
Regards,
Henry
We are abroad. The only reason we cancelled the service with Tata is because we were moving abroad. The customer service rep we met at the store was clearly given the reason and we also asked if we had to return the instrument, for which your rep said it was useless returning it. We cleared the bill and we were off.
We used your service for a long time and if you were to check our bill payment history, you will find that we had never ever defaulted on the bills we owed you. This is clearly the customer service reps mistake. We are totally disappointed for all the trouble we have to go through because one person did not perform his/her duties. We continued to receive bills and we did reply to Tata but to no avail. Not an email was replied by your customer service. Now Tata sends us collection emails and an amnesty offer and also threatens to take action or we need to face the inconvenience and embarrassment. This whole issue has caused a lot o[censored]nrest and stress. I also called that woman sujatha who had no manners whatsoever. We really do not appreciate this.
We suggest you to investigate why your people did not cancel the service when we clearly stated the reason for cancellation and that too at your customer service shop. We hope we have made ourselves clear.
I thank God for someone actually responding to our complaint.
Regards,
Henry
TATA,
Why is there no response to my complaint?
This issue has to be resolved by you.
I need a confirmation that I will not receive such threatening emails from your uneducated and ill-mannered so called advocates.
Get your act right.
Why is there no response to my complaint?
This issue has to be resolved by you.
I need a confirmation that I will not receive such threatening emails from your uneducated and ill-mannered so called advocates.
Get your act right.
Dear Tata Cusomer care,
I received an email after 4 yrs that I defaulted on my last payment which is not true and actually I am suppose to receive 2000/- refund from Tata since I overpaid the bill. I called up customer care many times and no proper response, nodal officers, even visited office but no progress and you guiys are back after 4yrs on asking for final settlement. You guys really suck!
Here is the email I received and previous follow-ups.
"Dear Sir/Madam,
We thank you for choosing Tata Teleservices Limited as your telecom service provider for TATA Docomo brand. At the time of applying for the aforesaid telephone connection, you had agreed to make payments of the periodic bills raised by Tata Teleservices Limited upon you by the due date in respect of the availed services.
Based on your assurances, we have allotted a Tata DoCoMo phone connection bearing no. [protected] to you on a duly executed Subscriber Application Form and other related forms/documents and account ID was allotted to you. You availed best of the service/s provided by us after activation of the said phone connection.
Presently, we find from our records that a sum of Rs.1480 /- remains outstanding in your account as on 16th Aug 2014, .However, in spite of the receipt of the said bills, you have failed to make the payment to clear the outstanding amount, despite our repeated requests and reminders. Due to the non-payment of our legitimate dues, our company was compelled to disconnect your aforesaid connection.
We would like to inform you that we have launched an Amnesty scheme for condoning the delay by the customers, who have defaulted in clearing their outstanding dues by the due date with our company granting immunity to them and accordingly they will be spared from legal action, if they clear their dues during the Scheme period. The amnesty scheme is open till[protected].
Since your name is also featuring in the list of such customers, who have not paid their dues, we suggest you to participate in this Amnesty Scheme, whereby the quantum of relief to be extended to you would be 50 % and 50 % only would be claimed from you (excluding interest), as full & final settlement of your account with us.
However, if you fail to avail the scheme and still do not make the payments, as stated above, during the operation of the scheme, our company will be compelled to take necessary legal action against you, for the recovery of the complete outstanding amount along with interest, at your absolute costs, risk and consequences.
Through this letter, we are giving you a final opportunity to avail the scheme and clear your account by just paying 50% of the total outstanding, i.e.Rs.740/- within the scheme period to avoid any inconvenience and embarrassment, However, in case you fail to pay the aforesaid amount by the prescribed time, our company shall have no other option, but to initiate appropriate legal action against you for the recovery of the said amount along with interest, at your absolute costs, risk and consequences."
PREVIOUS FOLLOW_UP's I made and if you read carefully, its same standrad automated response from you guys. This is big mental tension to me and if you guys repeat it, I am going to move to the consumer court.
"janardhan rao <[protected]@gmail.com>
9/2/08
to customerservice
Hi,
I am M.Janardhan, your WI_Max broadband internet subscriber. I have subscribed for the connection 3 months back and just after two months, i shifted from BTM layout, which was my old house to Munekolala, Marthalli. I have submitted the shift of location form with the address proof 1 month back. Your technical team visited last sunday and as said there is no feasability or tower acess to that new place, I want to withdraw my subscription. Hence I request you to refund the remaining balance and also would appreciate if any regular formailites to be done!.
Thanks,
Janardhan
customer service <[protected]@tatacommunications.com>
9/2/08
to me
Dear Mr. Janardhan,
Thank you for bringing the concern to our notice.
We would like to inform you that kindly mail us with your TATA Communications Email ID followed with the domain name eg. [protected]@vsnl.com or [protected]@vsnl.net or [protected]@eth.net to enable us to do the needful.
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers ) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.
Warm Regards,
Avaneesh,
Customer Service,
TATA Communications Internet Services Ltd.
"
Hi Avaneesh,
I think my VSNL user Id is removed from your database. I tried to login but says user dosen't exist. That's why i am mailing from this mail ID. Even this mail Id is quoted for your reference in my subsription form.
Thanks,
Janardhan
Hi Mujeeb,
Sorry for late reply, i was out of Bangalore and just came today. My enquiry number is :162034 and my full name is Mudalghar Janardhana Rao. Kindly do me favour ASAP.
Thanks,
Janardhan
Dear Mr. Janardhan,
We regret the inconvenience caused to you.
With reference to your mail, we could not able to trace your records with the information provided, kindly revert with your broadband enquiry number or first and last name with address details mentioned in the application form to do the needful.
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer Service http://www.tataindicombroadband.com/contactus.html ( the link contains the location wise contact numbers ) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.
Warm Regards,
Mujeeb,
Customer Service,
TATA Communications Internet Services Ltd.
Dear Mr. Janardhan,
Thank you for bringing your concern to our notice.
We would like to inform you that your concern regarding refund has been forwarded to the team. We will contact and update you on the status at the earliest.
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.
Warm Regards,
Grace,
Customer Service,
TATA Communications Internet Services Ltd
Greetings,
Can i expect any progess?
Thanks,
Jana
customer service <[protected]@tatacommunications.com>
11/20/08
to me
Dear Mr. Janardhan,
We regret the inconvenience caused to you.
With regards to your mail, we regret to inform you that we are unable to trace the details of your account with the information provided by you. So kindly revert to us with the enquiry number or order number or with the first name and last name mentioned in the application form and with the complete contact details provided to you during the registration for the new broadband connection which enables us to do the needful as early as possible.
Thank you for your time and patience.
I received an email after 4 yrs that I defaulted on my last payment which is not true and actually I am suppose to receive 2000/- refund from Tata since I overpaid the bill. I called up customer care many times and no proper response, nodal officers, even visited office but no progress and you guiys are back after 4yrs on asking for final settlement. You guys really suck!
Here is the email I received and previous follow-ups.
"Dear Sir/Madam,
We thank you for choosing Tata Teleservices Limited as your telecom service provider for TATA Docomo brand. At the time of applying for the aforesaid telephone connection, you had agreed to make payments of the periodic bills raised by Tata Teleservices Limited upon you by the due date in respect of the availed services.
Based on your assurances, we have allotted a Tata DoCoMo phone connection bearing no. [protected] to you on a duly executed Subscriber Application Form and other related forms/documents and account ID was allotted to you. You availed best of the service/s provided by us after activation of the said phone connection.
Presently, we find from our records that a sum of Rs.1480 /- remains outstanding in your account as on 16th Aug 2014, .However, in spite of the receipt of the said bills, you have failed to make the payment to clear the outstanding amount, despite our repeated requests and reminders. Due to the non-payment of our legitimate dues, our company was compelled to disconnect your aforesaid connection.
We would like to inform you that we have launched an Amnesty scheme for condoning the delay by the customers, who have defaulted in clearing their outstanding dues by the due date with our company granting immunity to them and accordingly they will be spared from legal action, if they clear their dues during the Scheme period. The amnesty scheme is open till[protected].
Since your name is also featuring in the list of such customers, who have not paid their dues, we suggest you to participate in this Amnesty Scheme, whereby the quantum of relief to be extended to you would be 50 % and 50 % only would be claimed from you (excluding interest), as full & final settlement of your account with us.
However, if you fail to avail the scheme and still do not make the payments, as stated above, during the operation of the scheme, our company will be compelled to take necessary legal action against you, for the recovery of the complete outstanding amount along with interest, at your absolute costs, risk and consequences.
Through this letter, we are giving you a final opportunity to avail the scheme and clear your account by just paying 50% of the total outstanding, i.e.Rs.740/- within the scheme period to avoid any inconvenience and embarrassment, However, in case you fail to pay the aforesaid amount by the prescribed time, our company shall have no other option, but to initiate appropriate legal action against you for the recovery of the said amount along with interest, at your absolute costs, risk and consequences."
PREVIOUS FOLLOW_UP's I made and if you read carefully, its same standrad automated response from you guys. This is big mental tension to me and if you guys repeat it, I am going to move to the consumer court.
"janardhan rao <[protected]@gmail.com>
9/2/08
to customerservice
Hi,
I am M.Janardhan, your WI_Max broadband internet subscriber. I have subscribed for the connection 3 months back and just after two months, i shifted from BTM layout, which was my old house to Munekolala, Marthalli. I have submitted the shift of location form with the address proof 1 month back. Your technical team visited last sunday and as said there is no feasability or tower acess to that new place, I want to withdraw my subscription. Hence I request you to refund the remaining balance and also would appreciate if any regular formailites to be done!.
Thanks,
Janardhan
customer service <[protected]@tatacommunications.com>
9/2/08
to me
Dear Mr. Janardhan,
Thank you for bringing the concern to our notice.
We would like to inform you that kindly mail us with your TATA Communications Email ID followed with the domain name eg. [protected]@vsnl.com or [protected]@vsnl.net or [protected]@eth.net to enable us to do the needful.
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers ) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.
Warm Regards,
Avaneesh,
Customer Service,
TATA Communications Internet Services Ltd.
"
Hi Avaneesh,
I think my VSNL user Id is removed from your database. I tried to login but says user dosen't exist. That's why i am mailing from this mail ID. Even this mail Id is quoted for your reference in my subsription form.
Thanks,
Janardhan
Hi Mujeeb,
Sorry for late reply, i was out of Bangalore and just came today. My enquiry number is :162034 and my full name is Mudalghar Janardhana Rao. Kindly do me favour ASAP.
Thanks,
Janardhan
Dear Mr. Janardhan,
We regret the inconvenience caused to you.
With reference to your mail, we could not able to trace your records with the information provided, kindly revert with your broadband enquiry number or first and last name with address details mentioned in the application form to do the needful.
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer Service http://www.tataindicombroadband.com/contactus.html ( the link contains the location wise contact numbers ) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.
Warm Regards,
Mujeeb,
Customer Service,
TATA Communications Internet Services Ltd.
Dear Mr. Janardhan,
Thank you for bringing your concern to our notice.
We would like to inform you that your concern regarding refund has been forwarded to the team. We will contact and update you on the status at the earliest.
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.
Warm Regards,
Grace,
Customer Service,
TATA Communications Internet Services Ltd
Greetings,
Can i expect any progess?
Thanks,
Jana
customer service <[protected]@tatacommunications.com>
11/20/08
to me
Dear Mr. Janardhan,
We regret the inconvenience caused to you.
With regards to your mail, we regret to inform you that we are unable to trace the details of your account with the information provided by you. So kindly revert to us with the enquiry number or order number or with the first name and last name mentioned in the application form and with the complete contact details provided to you during the registration for the new broadband connection which enables us to do the needful as early as possible.
Thank you for your time and patience.
HI,
This is mohan, Using tata photon plus A/c no :[protected], I am facing billing issue.
I would liked to cancel my tata photon account (plan :450) 5 month back because of High tariff plan, but your representative has suggested 250 plan and he said like as it is similar to 450 plan and tariff reduced for me for existing customer.
I was getting the next month billing amount is 950 rupees and i was surprised and registered compliant No :[protected] and representative asked me to pay only 250 rupees, after not month i got billing amount 2484 rupees.
I could not under stand this billing, Then i talked to your representative and let me know this is not like my existing 450 plan, after 1 GB i have to pay the amount in order of MB basis, I not aware of this and your representative also not conveyed this while plan change.
I am not in the position to pay this billing amount, I am ready pay my actual billing amount as you promised.
Regards,
K.Mohan raj
Cell no:[protected]
contact further my brother Mr.Nagarj and discuss, His number [protected].
This is mohan, Using tata photon plus A/c no :[protected], I am facing billing issue.
I would liked to cancel my tata photon account (plan :450) 5 month back because of High tariff plan, but your representative has suggested 250 plan and he said like as it is similar to 450 plan and tariff reduced for me for existing customer.
I was getting the next month billing amount is 950 rupees and i was surprised and registered compliant No :[protected] and representative asked me to pay only 250 rupees, after not month i got billing amount 2484 rupees.
I could not under stand this billing, Then i talked to your representative and let me know this is not like my existing 450 plan, after 1 GB i have to pay the amount in order of MB basis, I not aware of this and your representative also not conveyed this while plan change.
I am not in the position to pay this billing amount, I am ready pay my actual billing amount as you promised.
Regards,
K.Mohan raj
Cell no:[protected]
contact further my brother Mr.Nagarj and discuss, His number [protected].
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Tata DOCOMO.