[Resolved] Tata Docomo — Cancellation and Deactivation of Tata Docomo No. [protected]

sunnyzzaman

from Kotamangalam, Kerala

Address:

Kolkata, West Bengal

Recently a TATA DOCOMO representative Sumit Roy called me to replace my existing tata photon plus with TATA wi-fi max data card. In doing so, he said that he give me a free tata docomo sim. He said I can use it for one month free of cost and then he will de-activate it. I will not be charged as Rs 500 free local calls provided. In spite of that, I didn't even use that sim and totally forgot about it. You can see there was no usage from my side. Now that I received a bill, I was surprised. Now when I try to call Sumit Roy, it says the number (+91-[protected]) does not exists. Then I received another alternate number of Sumit Roy from another tata docomo employee. When I call him to this number (+91-[protected]), he disconnects the number once he finds out it's me. Now I want to deactivate the sim. But all my efforts haven't been successful. I called them, mailed them; but every time they say the sim has been cancelled. Next day when I call to verify, they say the sim is still active. I am totally clueless what to do. The Tata docomo phone number which I want to de-activate is: [protected]. Please help. Regards, Shek Hasanuzzaman +91-[protected]

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Aug 14, 2020

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Sep 05, 2014

Updated by sunnyzzaman Recently a TATA DOCOMO representative Sumit Roy called me to replace my existing tata photon plus with TATA wi-fi max data card. In doing so, he said that he give me a free tata docomo sim. He said I can use it for one month free of cost and then he will de-activate it. I will not be charged as Rs 500 free local calls provided. In spite of that, I didn't even use that sim and totally forgot about it. You can see there was no usage from my side. Now that I received a bill, I was surprised. Now when I try to call Sumit Roy, it says the number (+91-[protected]) does not exists. Then I received another alternate number of Sumit Roy from another tata docomo employee. When I call him to this number (+91-[protected]), he disconnects the number once he finds out it's me. Now I want to deactivate the sim. But all my efforts haven't been successful. I called them, mailed them; but every time they say the sim has been cancelled. Next day when I call to verify, they say the sim is still active. I am totally clueless what to do. The Tata docomo phone number which I want to de-activate is: [protected]. Also, I want the bill amount to be reversed as I was provided with false commitment that I won't have to pay any amount for usage. I haven't used the sim but they have charged me.

Please help.

Regards, Shek Hasanuzzaman +91-[protected]

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried to speak to you personally on your number. However, the same was not possible as the number was switched off.

In this regards, we would like to inform you that there is no bill generated on your account and your current outstanding amount is Rs. 0/-. However, as per your request we have already registered a cancellation request with docket number:[protected] on 05-SEP-2014 10:35:04. Kindly make a note of the same.

For further assistance you can also write a mail to us at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.