[Resolved] Tata Docomo — Cancellation of My Mobile Portability request without my approval. | |||
Sir/Ma'am I'm Navneet Chauhan of Kanpur, Uttar Pradesh.My current Mobile number is registered with TATA DOCOMO, because of their poor facilities I decided to Port my Current Cell no. to VODAFONE.. For the same I approached my nearby VODAFONE Mini Store for mobile number portability On 19 JUNE, 2014. It was promised that my number will be Ported to VODAFONE in 7 working days.But, since then It has been 12 days(including 2 Sundays). I received a Call from TATA DOCOMO for not porting my number to VODAFONE.I asked the representative to Kindly process my Portability request further.Yesterday after 12 days I approached the nearby VODAFONE MINI STORE but they had no processed request for my Mobile Number. From their I came to know that TATA DOCOMO's representative Cancelled my portability request without my permission and now when I'm calling them they're not telling me about my request. I request you to please look upon my case and help me for the Inconvenience caused to me by TATA DOCOMO. I'm giving my email and Mobile Number for further contact. Email : 786navneet.[protected]@gmail.com Mobile No. [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Mr. Chauhan,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your numbers to understand your concerns regarding mobile number portability. However, we are unable to contact you, since your calls were not answered. Please be informed that, we have registered the complaint vide docket number PMRS[protected] and the same will be resolved by 22-JUL-2014 11:09 hrs. Please save your docket number in case of any requirement for reference.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your numbers to understand your concerns regarding mobile number portability. However, we are unable to contact you, since your calls were not answered. Please be informed that, we have registered the complaint vide docket number PMRS[protected] and the same will be resolved by 22-JUL-2014 11:09 hrs. Please save your docket number in case of any requirement for reference.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.