Tata Docomo — Connectivity and Excess Billing on my Postpaid Connection

Address:

Nagpur, Maharashtra

I had purchased a Tata Docomo Photon Plus Postpaid Connection A/c Number[protected] from Drive India Enterprise Solutions Limited, Nagpur on date 24th Feb 2014. Initially the connection worked fine for two days, but then for address verification problems at company's end, the connection stopped working. I immediately registered my complaint at Tata Docomo service. After several reminders with the dealer, the service was restored in five days. (Even though the service got restored, the connection was very slow). On 19th March, 2014, I recived a bill from Tata Docomo for Rs. 715, which was a very high amount agreed at the time of purchase. The tariff plan is [protected]@450 MutCpng1250plan. Monthly rental as per the bill is INR 337.5. The extra 395 rupees in the bill is for data usage during the brief period of hardly 10 days when my connection was operative. The bill date is of 19th March, 2014. The bill period mentioned on the bill is from 17th Feb 2014 to 16th Mar 2014. When the connection itself is purchased on 24th Feb 2014, and the overall usage till date has been 1931 MB, the amount claimed by Tata Docomo is in no way justified. I demand an immediate settlement to the problem, and my connection restored. It may be mentioned that the connection is still not working as on date today.