Tata Docomo — data pack validity not extended | |||
hello sir my name is annant and my cell number is [protected] sir my internet data pack was supposed to expire after 18th jan, 2014. so i did online recharge of rs 253 by using special recharge option on 17th jan, 2014. under the scheme i was supposed to get 222.5 rs of talktime and 28 days of data pack validity with an limit of 750 mb. i got the balance but my data pack validity expired after 18th jan. but as per the scheme i should have got 28 days of validity. i called customer care but didnt get any satisfactory answer. i have enclosed screenshot of official tata docomo website where it states that recharge of rs 253 will provide 222.5 balance and 28 days validity and another screenshot of receipt which i received after recharging from freecharge.in kindly look into the matter and do the needfull thanks in advance Was this information helpful? | |||
 4 Comments | |||
Comments
Dear customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,
As discussed, we would like to inform you that you have done a top up recharge of Rs. 253/-; hence there is no data balance available on that. Further, we request you to recharge at your nearest Tata Docomo outlet or at our website www.tatadocomo.com, to get the appropriate offer.
You can also email us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer care,
Tata Docomo.
As discussed, we would like to inform you that you have done a top up recharge of Rs. 253/-; hence there is no data balance available on that. Further, we request you to recharge at your nearest Tata Docomo outlet or at our website www.tatadocomo.com, to get the appropriate offer.
You can also email us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer care,
Tata Docomo.
Hi,
I received message "RC 15 = 150MB Internet for 30D. ( Extra Benefit in 48hrs) " on 13th March and i recharged on same day. But the Validity got expired on 17th March. I complaint the same to customer care, but the problem is not resolved. Request you to take care of this.
My Mobile No : [protected]
Regards,
Manjunath Venkatesh
I received message "RC 15 = 150MB Internet for 30D. ( Extra Benefit in 48hrs) " on 13th March and i recharged on same day. But the Validity got expired on 17th March. I complaint the same to customer care, but the problem is not resolved. Request you to take care of this.
My Mobile No : [protected]
Regards,
Manjunath Venkatesh
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I received message "RC 15 = 150MB Internet for 30D. ( Extra Benifit in 48hrs) " on 13th March and i recharged on same day. But the Validity got expired on 17th March. I complaint the same to customer care, but the problem is not resolved. Request you to take care of this.
My Mobile No : [protected]
Regards,
Manjunath Venkatesh