[Resolved] Tata Docomo — De-activation of Tata Photon Plus data card account | |||
I am not using my photon plus since from the past 5 months. I have paid all pending bills and asked them to terminate my account. But they have not de-activated and still sending me the bills. I have called customer care and even dropped mails to De-activate but still no response. I want my Tata photon plus account to be terminated (deactivated, disconnected) at the earliest. Below are my data card details Del No – [protected] Account ID –[protected] Please help me to terminate the data card account which i am not using. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Thanks! But Still no action taken yet :(
Dear Customer,
As per the discussion over the call on your number. We would like to inform you that we have registered your request regarding cancellation with docket number:[protected].
Please save your docket numbers in case of any requirement for reference.
We would like to inform you that
i.The outgoing services of this number will be barred within 72 hours.
ii.Temporary disconnection will happen on the 7th day and the billing on the above mentioned connection would stop on the 7th day from the date of cancellation request registered.
iii.Your total outstanding amount till date is Rs. 585/-.
iv.The number will get permanently disconnected within 15 days.
v.Your billing cycle is 07th of every month, hence, you will receive final bill on prorate basis post disconnection.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
As per the discussion over the call on your number. We would like to inform you that we have registered your request regarding cancellation with docket number:[protected].
Please save your docket numbers in case of any requirement for reference.
We would like to inform you that
i.The outgoing services of this number will be barred within 72 hours.
ii.Temporary disconnection will happen on the 7th day and the billing on the above mentioned connection would stop on the 7th day from the date of cancellation request registered.
iii.Your total outstanding amount till date is Rs. 585/-.
iv.The number will get permanently disconnected within 15 days.
v.Your billing cycle is 07th of every month, hence, you will receive final bill on prorate basis post disconnection.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.