[Resolved] Tata Docomo — Deduction of amount and rude behavior | |||
Dear Sir/Madam, My Tata Docomo number is [protected], my balance as on 26/11/2014 at 3:00pm it was Rs. 311.31/-. On 26/11/2014 I have activated GPRS 8 pack of 40 MB so Rs. 8/- has been deducted, remaining balance after deduction is Rs. 303.31/-. Later I started browsing (I might be used Maximum 25MB) and disconnected, suddenly I got Pop-up message of amount deduction of Rs. 208.80/- and the remaining balance is Rs. 94.51/- (Note:Data balance less than 20MB we will get the alert message but I did not get any message). Then I complained about amount deduction to customer care executive(Mr. Vinod Kumar) and he as registered the complaint (comp no: PBR[protected]. Today (27/11/2014) again they deducted Rs. 86.59/- and I called to customer care executive(Name Not revealed), response was very poor, did not answer to my query and given wrong information. Details of call to Tata Docomo customer care, Spoken to Mr. Vinod Kumar on 26/11/2014 at 5.25pm. His response was OK. Spoken to Mr.Suraj & Mr. Imtyaz on 26/11/2014 at 9.30pm. Mr. Suraj was unable to answer my query so he transferred to Mr. Imtyaz. HIS (Mr. IMTYAZ) RESPONSE WAS EXTREMELY POOR, NOT LISTENING TO QUERY AND RUDE BEHAVIOR. Spoken to Mr.XXXX(Did not revealed his name) on 27/11/2014 at 2.45pm. The response was poor, did not answer to my query and given wrong information. Now my current balance is Rs. 6.91/-, from Rs.311.31/-. I STRONGLY REGRET USING TATA DOCOMO SERVICE. FEELING UNHAPPY FOR MY PORTING DECISION FROM VODAFONE TO TATA DOCOMO. Can you please suggest me, What action needs to take to get refund of Rs. 295.39/-(208.80+86.59) from Tata Docomo. Thanks. Was this information helpful? | |||
Complaint marked as Resolved
To: ConsumerComplaints.in,
Logged complaint in ConsumerComplaints.in and then directly I sent email to "[email protected]" with marking cc to "[email protected]" and I got calls and emails from Customer care.
Thanks to ConsumerComplaints.in helping to resolve this issues.
To: Tata Docomo Network,
I also Thank Tata Docomo for refunding the deducted amount and also response from customer care executive Mr. Indrajith on 29/11/2014 and Mr.kaushik at 1.05 pm on 1/12/2014 was GOOD.
Kindly take care of unnecessary amount deductions as well as Customer care executive response to any customer queries/complaints in future. Also I suggest to Tata Docomo network to improve their 3G network speed which is low comparatively with other networks.
Thanks & Regards,
Basavaraj M Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
As per the discussion over the call on your number you have mentioned that your concern regarding balance deduction has been resolved and the same is confirmed over the call.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We regret for the inconvenience caused to you.
As per the discussion over the call on your number you have mentioned that your concern regarding balance deduction has been resolved and the same is confirmed over the call.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata DOCOMO.
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