Tata Docomo — Device is not activated even after 5 days: Extreme dissatisfied.

Address:

Ghaziabad, Uttar Pradesh

Dear Sir. Name: Bhopal Singh Tata Photon Number:[protected] Contact No: +91 [protected] Email ID: [protected]@yahoo.com Ticket No:[protected] Ticket No:[protected] Complaint Number: 766770 1. I requested Tata CC to upgrade my existing Tata Photon Max ([protected]) to Tata Photon Max WIFI and also upgrade my plan (Previous: [protected]@900 (Unlimited) to [protected]@1000 (Unlimited)). 2. They accepted the request and sent the executive with WiFi device at my home on Saturday. (BEfore sending the exec i got their confirmation that it will take only 2 hours for the activation. As i was on work from home that day, so needed internet connection at any cost and only after their confirmation i asked them to come on Saturday otherwise i had asked them to visit on Sunday earlier. 3. (5th July 2014, 1:30 PM) Exec took my older device and handed over me the WiFi he called up the Tata CC and requested for the activation and plan upgrade and asked me to check after 2 hours. 4. (5th July 2014, 5:00 PM) I called the Tata Photon CC and explained my situation and they said please wait for 2 more hours and device with new plan will be activated. 5. (5th July 2014, 7:00 PM) I called the Tata Photon CC and explained my situation and they said please wait for 2 more hours and device with new plan will be activated. I asked them that it already has crossed many 2 hours could you please expedite and raise the priority of this ticket. He told me that they have window of 2-24 hours and with in this window my issue will be resolved and they cant promise exact time and also he told me that there is no ticket priority kind of thing. 6. (5th July 2014, 9:00 PM) Tried one more failed attempt to explain my situation and get the issue resolved. 7. (5th July 2014, 10:30 PM) Tried one more failed attempt to explain my situation and get the issue resolved. 8. (6th July 2014, 6:30 AM) Tried one more failed attempt to explain my situation and get the issue resolved. But with the promise that someone from team will call me (It was a false promise as no one called me.) 9. (6th July 2014, 8:30 AM) Tried one more failed attempt to explain my situation and get the issue resolved. 10. (6th July 2014, 2:30 PM) Called the CC and they said it will take 24 more hours :(. CC also told me that she has arranged a call from Technical team and i may get call around 5 PM. (It was also a lie.). 11. (6th July 2014, 5:00 PM) I think it was off time for CC as my call was disconnected every time. I constantly tried many times that night but may be it was off for CC. 12. (7th July 2014, 7:00 AM) I called the CC and got a bad news that my ticket was lying unnoticed and there was no comments on that so she asked wait for 24 more hours. Now facing all these thing, do you think any one would ever like to take your service. 13. (7th July 2014 around 2:30 PM) I escalated this issue to the grievance President of Tata Photon (Mr. Elango Thambiah) and got call from him saying that my issue will be resolved quickly and he will see this matter. 14 I waited till night 8 PM and then called the CC back and got new deadline as night 12 and CC confirmed that my device will be activated sharp at 12 in night. I was awake till mid night and then checked and as usual it didn't work then i called the CC back at 12:15 AM and got a new deadline of morning 9 AM (8 July). 15. I checked again at 9 and same (no activation.) Then i didn't call the CC and made my mind to move to some consumer forum. 16. I got a call from Tat Photon CC and this time person told me that the device has been activated and i can check the same. So when i checked it was blunt lie. 17. Called the HelpDesk and got new deadline as 9 July 11 AM. So i learnt that even the senior management in Tata is useless. They don't know what is customer service just occupying their seat as VP or Director and getting a big chuck of money which is earned by all wrong way by cheating the common people. I will try my best to put this thing every possible place against you like consumer forums/blogs etc. and also will move to consumer forum. Regards, Bhopal +91 [protected]