[Resolved]  Tata Docomo — Did not returned the money claimed for reversal as due to mistake recharged.

Address:

Balangir, Odisha

Hello Sir, On dt.1.7.2015 time- aprox 9 pm, I have recharged mistakely of 1295/- rupees in Tata photon number- [protected]. Actually I intented to recharge in my own photon number [protected], but mistakely I pressed 8 instead of 2 and so recharge was done in wrong number. So after 10 minutes when I realized this, I went to the retailer from where I recharged ( the docomo number of retailer is [protected] ), and called the customer care number for reversal of the recharge from the retailer docomo number. While talking with the customer care, they asked for tansection ID, so while searching the message of successful recharge & its transection ID the call was dropped. So after 2 minute when I again called the customer care number from retailer mobile for reversal of the recharge, they told me that the reversal is already proceeded by the previous call & so it cannot be raised again and the money would be returned within 1 hour. That time there was no messages sent from the Docomo system about the reversal. So I thought the money will be back within 1 hour & I came back to my Home. The next day, dt. 2-7-2015 time 9.30 am, when I approached the retailer to asked him about the money back, he replied that the money is not returned yet. So I again called the customer care number & told them about the mistake recharged & to return the money, and they told me that the reversal is already raised & so it can not be raised now. The money will be returned with in 24 hour. And then a message was sent fromthe DOCOMO as - " Dear Business Partner, Reversal cannot be raised for Transaction ID [protected] as it is already raised. Thank you- Tata Docomo." SO I thought the delay is due to system problem and approached the retailer the next day aprox 5.30 pm to ask him about the money back and he replied the same, money had not returned yet. SO I again called the customer care number from the retailer mobile & told him everything from dt 1 to dt 2, and he just told me that I had not applied for any revaersal, I told him to recheck and he asked me about the reversal ID, but the truth was that there was no reversal ID was sent after every call. After holding me sometimes, he told me that there was no proof of applying reversal and suggested me to approach the DEALER. SO I instantly approached my near-by DOCOMO Dealer and told him everything, give him all informations, i.e. the retailer docomo number & transection ID. HE then called the customer care number and told the same thing & the customer care executive told the same reply, there was no request of reversal. Then the Dealer told me to go home as he would talk to his seller about my complaint & would check the details of the mistakely recharged number, i.e. [protected]. Next day, today 4-7-2015 time 5.30 pm, when I approached the Dealer about this, he told me that the mistake number is not exists as a Photon number & so recharged was not done in that day and told me to show the message proof of Recharge. So I approached the retailer and asked him to give me the message of successful recharges. I remembers that on dt 1-7-2015, I have seen the message of successful recharge in the retailer's mobile which showed that recharged of rs 1295 was done in [protected] ( and also after watching this message I came to know that I have recharged in the wrong number). But as the retailer used a old handset it cannot store many messages and so he deleted the recharge successful message, but fortunately he has not deleted the 2nd message which showed that raised cannot possible due to it was already raised.When I approached the retailer with the message he was shocked as how the message was sent from the system while it was not a valid docomo number & told me that he can not help in this regard.And he asked me to complaint in Consumer complaint number. What is happening, it is all the company fault, the 1st day when I called the customer care they told that there was a recharge in [protected] and the reversal is already raised. I called 3 times within 24 hour about the reversal and everyone told me that reversal would be take some times. But the next time when I called they told me that reversal cannot be possible as it was not applied within 24 hour. The Dealer said the the wrong number is not a valid photon number and so recharge was not possible. If that is true then how the customer executive knew about the wrong recharge & the transection ID. ( the transection ID was [protected]) How the message of successful recharge was sent, how the message of " Reversal cannot be raised was sent". What is happening all of this. So, sir I request you to check the audio recorder of the customer care number on dt.1-7-15 at aprox 9.15 pm ( I have made 2 calls at that time), dt.2-7-15 at aprox 9.30 ( at that time retailer himself called the customer care) and you will found that I have raised for reversal. The retailer Docomo number is [protected]. So sir, please check the all details & tried to returne my money soon and so I will be grateful to you.