Tata Docomo — double billing for one connection | |||
ref:tata docomo photon+[protected] maj.karunakar sorake had got the same upgraded from 2g to 3g. but he kept receiving two separate bills for same connection. he has cleared bills as per 3g connection, bur is receiving legal threats towards clearance of 2g bills which he does not use due to up gradation to 3g. what is your billing procedure when customer is upgraded from 2g to 3g? do you not inform the billing departments/customer support/legal departments regarding up gradation ? your department is causing mental harassment to your customer by calling up daily at noon hours. since he is a stroke patient, this harassment is causing unnecessary tensions.Should anything untoward happens to his health due to this harassment, you will be held solely responsible and will have to compensate for the same. please instruct all your staff of customer service/billing department/follow up staff/legal dept. etc etc accordingly. Was this information helpful? | |||
2 Comments | |||
Comments
Dear Mr. Sorake,
As per our discussion over the call, regarding billing, we would like to inform you that as per your complaint, waiver for Rs. 2275.29/- have been provided to your account and currently no outstanding amount pertaining in your account.
Please be informed that currently your number is active and write us at [protected]@tatadocomo.com with a request for cancellation from your registered email id to proceed further.
Thanks and Regards,
Customer Care
Tata Docomo.
As per our discussion over the call, regarding billing, we would like to inform you that as per your complaint, waiver for Rs. 2275.29/- have been provided to your account and currently no outstanding amount pertaining in your account.
Please be informed that currently your number is active and write us at [protected]@tatadocomo.com with a request for cancellation from your registered email id to proceed further.
Thanks and Regards,
Customer Care
Tata Docomo.
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.