[Resolved]  Tata Docomo — DSA

Address:

New Delhi, Delhi

I clicked on "Buy online" at the Tata Docomo website for photon wifi dongle. The DSA who came to deliver the wifi dongle collected Rs 5000 and gave me a receipt in my name and took the KYC papers. I had 3 months unlimited usage. Photon no-[protected]. After 3 months, I wish to change my plan, then I come to know that my number is activated under "corporate segment" and that I cannot get the plans as published on website. I register complaints with Tata Docomo vide ref no[protected]/[protected]/[protected]. They say we are unable to do anything. I write to the appelleate authority and there is no reply. I write to the MD and their is no reply. Frustrated, I decide to surrender the number and next day a person calls me from customer care to confirm for surrendering so that the can stop the services. Amazing customer care. Should be renamed "DSA Care". It's not matter of Rs 5000, but the company should have control over their field staff as they for their personal gains are fooling the customers. The DSA very calmly tells me on the phone that he can activate numbers only under corporate segment, then why was he forwarded my "BUY" request by the Tata Docomo website. My request for purchase should not have gone to this DSA at first place.