[Resolved]  Tata Docomo — Excess billing of Churn Out Fee of Rs 1650/-

Address:

Pune, Maharashtra

I purchased a Tata Photon 3G connection ( number.-[protected], Account no[protected] on Mar 2014 under 5GB @ Rs.2500 quarterly annual rental plan initially. I got the connection disconnected 2nd Aug 2014 on which I asked the customer care representative that if there are any extra charges and I will not have to pay anything after that, the representative confirmed it. Afterwards I received a bill of Rs.1999( bill no -- [protected]) on 23rd Aug as the full and final settlement bill (via email), which included 1650 as churning out fee When asked the customer care again and they told me that as I have disconnected the connection before six months, I have to pay a churn out fee. Let me re-iterate that when I was purchasing the connection, the shopkeeper did not mention any churn out fee clause, also the pamphlets that were given to me did not contain any such *T&C. In addition to this, when I was disconnecting the connection the customer care representative never mentioned about any churn out fee associated with it even when I kept on asking them for any additional fees for disconnection during several interactions via phone and email. This is very unprofessional & shocking behavior by Tata Photon and it shows a lack of transparency in their dealings. It also shows how its representatives are hiding facts and misguiding the customer in order to extort additional money. I would request Tata Photon team look into this issue. Regards Hemant [protected]