Tata Docomo — FAILURE TO PROVIDE FREE TABLET WITH MY BROADBAND SCHEME

Address:

Bangalore, Karnataka

I applied for a Tata Broadband Internet that required me to pay a one year subscription. An amount of Rs 16, 200 was paid through cheque for a plan that promised me Mbps Unlimited package for a year. The payment was realized on 28th September 2013 and I was given a connection promptly. Under the above plan, the company has promised customers a free tablet that shall be delivered to the customer in 2 weeks from the date of payment. On 15th October 2013, I registered my first complaint (did not make note of complaint number) when the tablet was not delivered. I was promised that call center executive that tablet shall be delivered before 31st Oct 2013 and they requested me to wait. Nothing was delivered until 9th November. I then made another complaint to their toll free number[protected].The complaint number registered to deal with my case is[protected] This time I spoke to an executive first and then the supervisor. The supervisor had not valid reason to give me for the delay but assured me that by all means my tablet will be delivered before 17th November 2013. On 19th November when I called TAT DOCOMO toll free number, another Tata Docomo call center executive calls me to inform me that I have to wait for another 10 days to receive my Tablet. As I file this complaint to you today, I have not heard anything from TAT DOCOMO except an email from the company dated 19th Nov 2013 stating that my complaint will be resolved in 10 days. It's becoming clear to me that Tata Dococomo is not acting on my complaints and there are no valid reasons for this delay. They are just taking customers for a ride after having received the full payment. Through this complaint I would like the following The receipt of my Tablet with no further delay. Compensation to be decided by the forum to be paid my Tata Docomo for shoddy service I will greatly appreciate of you can help me resolve my problems and ensure that companies like Tata Docomo who have a great reputation do not try to take customers for granted after payment is made to them. With warm regards P A Narayan S 304, Mantri Paradise, Bannerghatta Road, Bangalore - 560076