[Resolved]  Tata Docomo — Fraud & Mis-commitment (Tata Photon+ Data Card)

Address:

New Delhi, Delhi

Hi,

My name is Vipin Kumar, I am using Tata photon Post paid Data Card
number [protected] since 4 Years . My service location is Delhi/NCR .

From last two months I am facing a huge service disruption problem
like once I am logging into the system I have to wait for hours and
hours but the site is not accessable, regarding which I have also
lodged 2-3 complaints in between but sorry to say someone has
attended the call and telephonically informed me that they have
certain issues in my area and my problem cannot be resolved .The
surprising fact was that in the meantime he closed the complaint and
informed that your problem is resolved.

Then on 25th of June i talk with customer care, one girl agent attend
my call advise my that there due to too much interruption we will
provide you waiver of 60% but I would further like to inform you that
I have got a bill massage from Tata Photon amounting to Rs 980.00 for
2 months without any waiver . inspite of the fact that no service was
provided by the tata Photon. Why will I pay the bill if no servicve is
provided rather behaviour of the agent was rude. and on 5-Jul i got a
call from Tata photon and some agent started threatening me and scold
me that i will disconnect your service inspite of listen my
problems.however now its working smoothly but i want 60% waiver in my
previous bill as ethically it is not due on me. i am ready to pay
balance amount. If you cant help me on this then i will have no other
then knock the consumer court. I would hope for your positive
response.

Rgds..Vipin ([protected])