Tata Docomo — Harassment by sending of billing invoices despite multiple emails

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Here are the details that you sought for.

Photon Number: Tata Photon No [protected]
Account Number:[protected]

I'm currently in the UK and my phone number is +44-[protected].
email: raveendran.[protected]@gmail.com

Hope this is really not a drama and you are going to act upon this.

Regards
Raveendran V.

Dear Madam/Sir,

Tata Docomo/Photon team is pro-active in sending out the reminders for payment.I got a reminder again today. However, on this complaint, there has been no action so far. Need your help in resolving this.

Regards
Raveendran V.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We regret for the inconvenience caused to you.

We would like to inform you that as per checking up on records we found that there are no request registered regarding your concern for cancellation. However, kindly revert us with the registered number incase if you have registered your request for cancellation.

Further, your number is in active state with current outstanding amount of Rs. 1067/-. Hence, if you want to cancel your request kindly revert us with the line of confirmation and alternate number which will help us to assist you better.

For further assistance you can also write a mail to us at [protected]@tatadocomo.com.

Thanks and regards,
Customer Care-Tata Docomo.

This is exactly the challenge with your site. Why does not I get a response back from the website when I raise a complaint through the website? I have raised a cancellation notice again today to [protected]@tatadocomo.com. These are the means to nothing but cheat the customers. I am raising a complaint right now to close the connection with immediate effect.

I tried raising a request again through the website, as well. That did not happen.

Photon Number: Tata Photon No [protected]
Account Number:[protected]

I'm currently in the UK and my phone number is +44-[protected].
email: raveendran.[protected]@gmail.com

Dear Madam/Sir,

I'm fed up with this Tata Docomo team. I had raised this complaint on Sep 4. Today is 18th. I have cleared all the outstanding balances, till 14th of September, 2014. Yes, till 14th of September, 2014. Now the Tata Photon Docomo team is saying that the connection is going to be closed on Sep 25, 2014 and I have to clear all the balances, retro-active to that. Isn't this really a case of harassment? This is all happening, keeping in lieu of the fact that I had raised this complaint on Sep 4, 2014 and I have not been availing their services for more than a month. Need your intervention in solving this.

Regards
Raveendran V.

Dear Madam/Sir,

I'm fed up with this Tata Docomo team. I had raised this complaint on Sep 4. Today is 18th of October, 2014. I have cleared all the outstanding balances and today I get another bill till 17th of October. I am actually fed up. There is no stoppage to this harassment.

These are the sequence of mails that I got from their customer support on 18th of September, 2014

Hi!

We have received your request regarding Tata Photon no [protected]. Our team of experts is working on the matter raised by you. Your Service Request number[protected].
Our team will contact you in the next 48 hours to resolve your issue.

Looking forward to a long standing relationship with Tata Docomo!
Assuring you of our best services at all times.

Pay Online now | Plug in your photon & access your Photon Details now | Find nearest Brand Store | Download New Photon Dialer | Download Photon User Guide | Check latest Bill plans

Reach 24/7 Customer care on[protected]

Thank You,
TATA DOCOMO Photon team

Followed by another mail on

Hi!

We have received cancellation request for your TATA Photon number :[protected] has been processed for Internet disconnection.

Photon Self Care & Get Bills

Pay Now

Locate Brand Store

Download Photon Dialer

Download Photon troubleshooting guide

Reach 24/7 Customer care on[protected]

***** Please do not reply to this mail. This automated generated email. *****

Thank You,
TATA DOCOMO Photon team


Despite all this, Docomo Photon team has shamelessly sent the next bill.

Can the consumer complaints team really help me from this never ending torture by the cheats called Tata Docomo?


Regards
Raveendran V.

Dear Madam/Sir,

I think, Tata Docomo is never going to stop the torture. I'm pretty sure about it. They have slammed the next bill again today. This was despite being promised that my account has been closed. Is there any way to protect the customers from the wrath from cheats like Tata Docomo? Please see the mail proof screenshots for the same.

Regards
Raveendran V.

I keep hearing from you that the connection has been closed. I also keep receiving bills from your billing department without fail on a regular basis. This is exasperating, This is happening despite my repeated reminders. Is there a way to stop me from this repeated harassment? I'm actually fed up. This is a never ending story. Getting a tata photon connection has been such a big mistake. I'm now willing to go to the court if that is that is the only option that is remaining. This is a huge mental stress because of the Tata comapany's cheating policies.

I keep hearing from you that the connection has been closed. I also keep receiving bills from your billing department without fail on a regular basis. This is exasperating, This is happening despite my repeated reminders. If you guys are saying that the account has been closed, why is the bill being sent again and again?