Tata Docomo — Harassment regarding Bill Payment

Address:

Mysore, Karnataka

My name : Serena Lobo City : Mysore, Karnataka State. I had taken a Tata Photon Plus Internet Connection( Connection No. [protected] Last year. I used it for two Months and paid the bills. In the beginning of the third month o[censored]sage, i lost the dongle during travel. I searched a lot and did not find it. I was very sick that month ( March 2015) and was hospitalized for 6 days and I could not lodge a complaint. After a few days a Tata Photon Customer care representative called me reminding me of the bill payment for the Month of march. I told her that I lost the dongle and have not used the dongle for the whole month. She told me that I needed to get the cancellation done. I asked her the procedure for cancellation and she said that I have to pay the rental for March 2015 and then the will initiate the cancellation process.I told her that I need to know if there is any usage in March 2015 as I wanted to know If the dongle is being used by someone who has stolen/found it.She said that she find the usage details and let me know on the next call. There was no call from them after that. After a few days, these customer care representatives started calling me five times a day asking me to pay the bill but they were not ready to give me the itemized bill. I told them that till I get the usage details, I cant pay the bill. On 06/05/2015 at 12.30 pm( from [protected]) I get a call from a man saying that he is calling from Chamarajanagar Police Station. He did not reveal his name, he said that there is an FIR against me and there is an arrest warrant, and I have to take a lawyer with me and get bail or else I will be in prison. I asked him who logded the complaint and what was the reason. He stated that it was from Tata Photon Services and a man called Mohan ([protected]) I tried explaining to him that they did not send me the itemized bill I asked for, but he said that I am a liar. When I politely requested him not to talk like that he threatened me saying that I dont know who is was and what he can do to me . I was perplexed with this and I immediately called this Mr. Mohan and asked him about the complaint he replied saying that the complaint is regarding non payment of bills. I tried giving an explaination and he started shouting at me asking me what I think of myself. He asked me my address and I told him that I have given my details when I took the connection. He immediately took the name of some one called Jagadish asking him to find my address from their database. He then told me these words " Do you know what will happen If my men come to your house?". I was in tears. I live with my ailing mother and she cant handle these goons. I asked him what I need to do to solve this. He said that I need to pay the bill and I will get an email for cancellation of connection. Though I Kept my cool he yelled at telling me to know how a woman should talk I immediately made a payment of Rs.3300 on Tata Photon site and I got the acknowledgement of it on my mail. I told him to send me an itemized atleast now. After half an hour a Tata Photon Representative calls me and asks for my email ID to send me the Itemized bill. He sent it to me and then it was confirmed that Mr. Mohan was a staff or agent of Tata Photon. I then called Mohan and asked him in which police station the complaint was lodged. He said Yeshwanthpur Police station, Bangalore. I called up Yeshwanthpur Police station, Bangalore and they told me that there is no FIR or arrest warrant against me and there this number ([protected]) does not belong to anyone in Yeshwanthpur Police station. Then I realized this was a hoax. I then waited till 8 pm for the confirmation of cancellation on my email. It never came. I called up the customer care and lodged a complaint regarding the hoax caller and Mr. Mohan and the threats (Complaint no.[protected]. I even lodged a complaint in Vijayanagar Police Station, Mysore on 06/09/2015. Against Mr. Mohan and the hoax caller. They tried to call them, but both the numbers are not reachable. (Police Complaint Acknowlegement Number : P[protected]. The police told me that I had to give a police compalint when I lost my dongle. But the customer care rep told me that it was not necessary. I received a call this evening from Tata Photon Plus regarding the compalint I had made. They told me that Mr. Mohan was their staff in the Collection department and he has been fired. I asked her that I need an clarification on email regarding this. And I need the details of Mr.Mohan as I have lodged a complaint in the police station. She told me that she will contact me again regarding this. But there is no news from then again. I have not yet received the Cancellation confirmation. (Cancellation Request number :[protected]. The hoax call from the" police station" came when I was in office and my colleagues have overheard what the caller said ( FIR and Arrest Warrant ) and it has spead like wildfire in my workplace. Now they think that I have an FIR against me and I may even lose my job. Tata Photon uses goons to threaten their customers in the most unethical ways possible. Beware Tata Photon Users... These people can turn your life into hell.