Tata Docomo — Incorrect Details Updated. | |||
Hi, I have sent an email to [protected]@tatadocomo.com twice and have waited for more than a week but there was no response. I got my number converted to Postpaid around 3 months back. Details are below. Relationship Number [protected] Tata Docomo No. [protected] My details which have been updated are incorrect. I called in to get this corrected but i still see the incorrect information. My name is Nasim Taj, and there is no "S" in my name so please remove the Initial "S" from my name. My email address is nasim.[protected]@rediffmail please correct that as well. I need my bill in my email as well as printed Hardcopy sent to my physical address. I have not received even single bill in my email or to my physical address. Executive whome came to collect my documents and security deposit collected 850rs but in the bill it shows the security deposit as 500rs, i request you to please look in to that. In my Account Please activate Rs. 29 SMS pack. Hope to hear from you soon. Regards Nasim Taj Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
As per the discussion over the call on your number. We would like to inform you that we have updated your email id to nasim.[protected]@rediffmail.com and as per checking our records we found that you have already activated GSM NEW ALL INDIA 600 SMS [protected]@29 Monthly Rental in which you will be getting benefits as 600 Free Local+Natioanl SMS Per Month which was activated on 11-NOV-2014 00:00:00.
Further, you have disconnected the call in between conversation. Hence, , we request you to write a email to us at [protected]@tatadocomo.com regarding your name modification which will assist you better.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
As per the discussion over the call on your number. We would like to inform you that we have updated your email id to nasim.[protected]@rediffmail.com and as per checking our records we found that you have already activated GSM NEW ALL INDIA 600 SMS [protected]@29 Monthly Rental in which you will be getting benefits as 600 Free Local+Natioanl SMS Per Month which was activated on 11-NOV-2014 00:00:00.
Further, you have disconnected the call in between conversation. Hence, , we request you to write a email to us at [protected]@tatadocomo.com regarding your name modification which will assist you better.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
As i have mentioned in my first post that i have already sent 2 emails to [protected]@tatadocomo.com and i have not received a reply back till now. The ETA for reply is 24Hrs but it been more than 2 weeks now. I will send a third mail today could you please make sure that they reply back to me.
Nasim
Nasim
My name in the new bill is still not corrected as promised. Moreover i did not disconnected the call. I have sent an email to you but promised action is still not taken.
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+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
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We have received your complaint and we will ensure it is resolved soon.
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Customer Care
Tata DOCOMO.