[Resolved]  Tata Docomo — Issue - Tata Photon Plus Prepaid Balance and no network coverage in Pimple Saudagar

Address:

Pune, Maharashtra

To, Mr.Sujit Sawargaonkar Tata Docomo Customer care Pune Subject:-Complaint about the Tataphoton Prepaid - request to balance carry forward due to no network coverage. Respected Sir, There is no Network Coverage in my area (Pimple Saudagar, pune) since last 4-5 months and hence i couldn't use my prepaid card (photon plus) even after sufficient balance (15 GB, recharged in Aug'13), which was lapsed on 26th Feb 14 I have raised many tickets to your support team to carry forward my balance until you fix the network issue but didn't get any response . Ticket nos : TEST12053463 TEST12054258 TEST12086813 They closed all the tickets without resolving my issue/ concern. Also I wrote mails to below id's but no response . it seems your support is very poor [protected]@tatadocomo.com, listen.[protected]@tatadocomo.com, cs.[protected]@tatatel.co.in appellate.[protected]@tatadocomo.com, fso.pimplesaudagar.[protected]@tatadocomo.com I would request you to carry forward my data balance (15 GB approx) until you provide network service in my Area Hope you will resolve this issue on priority My tata photon no : [protected] Thanks Atul Vaze Cell: [protected]