Tata Docomo — Lost sim card | |||
I lost my phone last week, So I had submitted a request to block my sim card and the requet ID id IMSI[protected]. The representative promised me that the sim card will be blocked in 3 hours, however I just tried today to call my lost number and I don't see its blocked yet. This is insane service by Tata Docomo and this will become a series issue, if something goes wrong. I tried calling customer care twice to know the status, as it was Bangalore number and it dials the Karnataka support center and I am not a native speaker of Kanada. So the support representative asks me to redial the customer care to connect with English speaking representative which was frustrating as I had tried twice and they always ask me to redial to get in touch with English speaking representative. This is shame on Tata Docomo support and they are worth enough to block a lost sim. This is a big SHAME. If you are gonna buy TATA DOCOMO SIM card then you will screw yourself in case of theft or lost of SIM card, as it can be miss used by someone and you would be caught by police for no reason. Cheap service by TATA Docomo Details: Lost Sim number - [protected] Request ID - IMSI[protected] (which was made 4 days back but still the SIM card is not blocked yet) Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 7 Comments | |||
Comments
i totally upset about your attitude. i ported my number to your company as a post paid. first month bill was 1, 500rs which i can't believe now. i didn't speak that much. then, your management block my num on begaining of next month. but they demanded more 700rs for that month and also they demanded 700Rs for another one next month for which sim was already blocked. i quit unhappy with it. i need your reply!!! if you will not reply me, i will fill the case against your management!!!
Reply
Dear RajKumar Pandiyan,
Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and regards,
Customer Care
Tata Docomo.
Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and regards,
Customer Care
Tata Docomo.
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care,
Tata Docomo.
i have no faith on your management. but i am ready to last risk for your response!! do it!!
Dear arulcse90,
We would like to inform you that, as per our records outgoing services has been barred for your number on[protected] at 10:02AM with the docket number IMSI[protected]. Further, we request you to visit the Tata Docomo outlet with passport size photograph along with your proof of identity and proof of address to purchase duplicate SIM and the cost of duplicate SIM is Rs. 49/-. Please find the below details. 1.1 Photograph 2. Proof Of Identity - Passport, Photo Credit Card, Voter ID Card, PAN Card, Arms license. 3. Proof of Address - Credit card statement (last 2 months), Passport, Property Tax Receipt, BSNL Telephone / Electricity Bill (last 2 months).
Regards,
Customer Care
Tata Docomo
We would like to inform you that, as per our records outgoing services has been barred for your number on[protected] at 10:02AM with the docket number IMSI[protected]. Further, we request you to visit the Tata Docomo outlet with passport size photograph along with your proof of identity and proof of address to purchase duplicate SIM and the cost of duplicate SIM is Rs. 49/-. Please find the below details. 1.1 Photograph 2. Proof Of Identity - Passport, Photo Credit Card, Voter ID Card, PAN Card, Arms license. 3. Proof of Address - Credit card statement (last 2 months), Passport, Property Tax Receipt, BSNL Telephone / Electricity Bill (last 2 months).
Regards,
Customer Care
Tata Docomo
Dear RajKumar Pandiyan,
As per the conversation had with our team, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to re-iterate that the bills are generated for your number are correctly charged for usage and the same have been re-verified by our concerned teams. Further, for the duplicate bills we request you to kindly revert us at [protected]@tatadocomo.com for the needful to be done.
Regards,
Customer Care
Tata Docomo
As per the conversation had with our team, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to re-iterate that the bills are generated for your number are correctly charged for usage and the same have been re-verified by our concerned teams. Further, for the duplicate bills we request you to kindly revert us at [protected]@tatadocomo.com for the needful to be done.
Regards,
Customer Care
Tata Docomo
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