Tata Docomo — Low speeds on Tata Photon WiFi Max

Address:

Bangalore, Karnataka

My Photon number is [protected]. I've been a Tata Photon customer for the last 7 years and had a Tata Photon + connection which was satisfactory. Tata sold me a Tata Photon Wifi Max and charged Rs 2000 for it. Later on I discovered that there was a customer upgrade pack which I would have been eligible for costing only Rs 1000. So they did not inform me about this when I bought the device. Moreover when I tested the device it gave me 2MB + of download speeds which is not great but adequate for my requirements. Later on the speeds dropped to about 0.1 MB and I registered a complaint. I was told that I mostly log in from a zone 1 area which does not have good coverage. I was however not made aware of this when they sold the device to me and did the verification at home! Moreover I'm not sure how I could get speeds of 2 MB+ when they sold me the device since coverage cannot fall in such a short time. I'm totally dissatisfied with the product and would not recommend anybody from using the same in the future.