[Resolved] Tata Docomo — Low speed,worst connection,no solution | |||
I subscribed to the tata photon max wifi pan of rs.750.the package offerd me 5gb data in the day and 5gb in the night.but yesterday night at 11.47 pm a mail was sent to mesaying that i have exhausted my day package!which i think is impossible.Not only that the utterly dumb customercare executive like previous month gave a lame excuse after my night speed was reduced to less than 1g speed!He said that the congested lace i live in is responsible for reduced speed.What he was unable to answer why the speed always reduces after the daypack exhausts that too in the night.Dont trust these frauds!my photon number is [protected] Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear customer,
We tried to speak to you personally on your number. However, we are unable to contact you, since your call was not responded. In this regards, we would like to inform you that your bill plan is PhotonMaxWiFi5+[protected]@750CAPPlan and as per your plan if the credited 5GB is exhausted then your speed will be capped either at night or in a day based on your usage.
Regards,
Customer Care
Tata DOCOMO.
We tried to speak to you personally on your number. However, we are unable to contact you, since your call was not responded. In this regards, we would like to inform you that your bill plan is PhotonMaxWiFi5+[protected]@750CAPPlan and as per your plan if the credited 5GB is exhausted then your speed will be capped either at night or in a day based on your usage.
Regards,
Customer Care
Tata DOCOMO.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.