Tata Docomo — MAJOR NETWORK ISSUE FRAUD COMPANY TATA PHOTON

Address:New Delhi, Delhi

We have brought Tata photon wifi data card Number: [protected] We have brought this device last year July 14, since than we are facing issue of speed network. But major issue we started facing from feb then we officially file complaint. As per company executives statements major maintenance work happening in our area so because of this we are facing network issue.Also few of the executives told us that our area doesn't support this network than how can a company sell the product which doesn't come under network area? During my arguments to executive he is been advice us to use this network in some other area how foolish company worker why would I go out of my home or some where just to avail the network speed. As they are fail to provide us the commented network speed. This shown company is just eager to fulfill the sales target or just to make consumer fool by selling faulty product without having complete knowledge about the network availability. We really want action against this company. As disconnection of the services will not solve anything.We really need all the refund of the bills already paid as during that period speed was not appropriate to work. We have been paying regular bill as per the tariff plan, but speed we are getting is 0.10. This is really a unprofessional attitude of the company. We would advice everyone not to buy this product this will surely work good for some time but after few months speed will go slow. TATA photon is faulty company. they don't provide any service rather they will suggest you to disconnect this and chose another network.
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Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We tried to speak to you personally on your number. However, we are unable to contact you, since your call was not responded. In this regards, we would like to inform you that you are facing the slow speed problem as your location falls under network congested area.

Kindly be informed that speed on wireless network depends on various parameters, such as number o[censored]sers accessing the internet at that particular point of time, geographical area, indoor and outdoor signal coverage, weather conditions, other causes of radio interference, material used for the building, configuration of the building, ?..? etc. So is the case with any other wireless network Operator. However, at TATA Docomo we understand the customer experience is of foremost importance.

Not withstanding the above technical and other extraneous factors affecting the network which are beyond our control, we have been continuously striving to enhance customer experience. In this direction, we are in the process of enhancing the speeds in various localities basis the customer feedback and experience.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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