[Resolved]  Tata Docomo — misguiding customer and not refunding after proving.

Address:

Pune, Maharashtra

Dear sir, myself amit hirve using tata docomo 3g data card having number [protected]. i had recharged my data plan of rs. 850/- on 17/12/2014 after receing continious message while checking balance saying 'Add unused data (only 2G+2G & 3G+3G) by recharging before Validity' and after recharging as per their message, balance data of 2.5gb unused data was not carry forward to my next recharge.after contacting customer care only word i hear from customer care executive and his supervisor is just "sorry" we cant refund or carry forward your balance 2.5 gb data.(ref. no. [protected].dated 20/12/14) if such feature is not available then why they misguiding the customer and making them loss their money still if i check the balance same message appeared. i want my unused data of 2.5 gb data back..