Tata Docomo — Not able to connect to photon plus | |||
Hi Tata Photon Team, I have a tata Photon Wifi device, which i purchased a month ago. I have a 5 GB day + 5 GB night plan. Since last 20 days i was able to connect to tata photon plus(high speed), after that my day data got fully consumed but the night data was still within 5 GB but since then I am not able to connect to Photon plus(high speed) even during the night time(Note:- I am able to connect to photon whiz at that time). I called the customer care, they replied that their is a speed constraint at mayur vihar Delhi due to congestion/ high load. They are saying that they dont have the solution. If this was the case, then i should not be able to connect the same earlier also. Please look into the issue. My photon number - [protected] Regards, Sanjay [protected] email id- [protected]@gmail.com Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
As per our telephonic conversation on your alternate number dated May 28, 2015, We would like to inform you that your concern related to connectivity has been crosschecked by our respective department and found that you need to visit below mentioned I-Care center with device, Same has been confirmed by you during telephonic conversation.
TVH COCO, G-10/11, Sector-18
We appreciate and hope for your continued support to help us in our effort to provide you the best of our services.
Regards,
Customer Care
Tata DOCOMO
As per our telephonic conversation on your alternate number dated May 28, 2015, We would like to inform you that your concern related to connectivity has been crosschecked by our respective department and found that you need to visit below mentioned I-Care center with device, Same has been confirmed by you during telephonic conversation.
TVH COCO, G-10/11, Sector-18
We appreciate and hope for your continued support to help us in our effort to provide you the best of our services.
Regards,
Customer Care
Tata DOCOMO
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