[Resolved]  Tata Docomo — online recharge was not done successfully but money was debited from my account

Address:

Karimnagar, Andhra Pradesh

Hello Sir/Madam, I have recharged my photon([protected]) online dated on 28th March 2014 at 3 A.M through Doco mo Website with an amount of Rs 750/-(3 GB Unlimited).My amount is debited from my account but my photon was not recharged.Same day at 8 A.M I given complaint to customer care.They told me that the problem will be resolved with in 2 to 3 working days and I can recharge my photon again.So I recharged my photon again through Tatadocomo outlet to continue my work. From 29th March I am making calls to customer care everyday, but they not responding properly .Daily they are saying your problem will be resolved with in 24 hrs and amount will be refunded to your account.110 days were completed but my problem was not resolved. I am sending transaction id, my account details and complaint details below. Transaction ID -: MUTI [protected] Service req -: PRRG 12853198 Account No -: [protected] I am requesting you please solve my problem as early as possible.This was the mail I had sent to Docomo on 30th May 2014.Their team had sent an email that their team raised a complaint and sent Reference Number BPO 07062783 and the issue would be addressed with in 3rd June 2014.But it is not solved then again I sent an email on 6th June 2014 and docomo team sent reply that my issue will be addressed on 8th June 2014, but again it was not solved .On 14th June 2014 again I had sent an email in reply just auto reply came and no one made a call .I don't know what to do?How irresponssible they are? They are just sending an auto reply and just making a call and telling the issue will be solved on some date.They are the problem was forwarded to higher authorities but they are not responding.I don't know what should i do?Please help me to solve my problem. With Regards, Mamatha.K