[Resolved] Tata Docomo — Photon Max Wi-Fi Connection not activated | |||
Hello, I purchased Tata Photon Max Wi-fi connection from Tata Docomo shop online. I received the device on Saturday i.e. 1st March 2014 and also submitted all the required documents to the representative who delivered the device. It's been more than 72 hrs and no one even bothered to call me or activate my device. I tried reaching the Customer Care but without the docomo phone number, it is not possible to speak to them. But since my connection is not activated, I don't have any docomo phone number for my new connection. My order# EC[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 11 Comments | |||
Comments
Hello,
As I mentioned in my complaint, my connection is not activated and so I don't have Tata Docomo number yet.
Please find my alternate contact details:
My Contact No: [protected]
Email ID: [protected]@yahoo.co.in
As I mentioned in my complaint, my connection is not activated and so I don't have Tata Docomo number yet.
Please find my alternate contact details:
My Contact No: [protected]
Email ID: [protected]@yahoo.co.in
Dear customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
How long more will it take? It's been more than a week i submitted my documents. But nothing happened even after complaining. Is this how you people provide docomo service? The worst service in India i came across so far.
This is real ridiculous. I would Iike to get my money back. If it's not possible then let me know i'll like to proceed legally.
This is real ridiculous. I would Iike to get my money back. If it's not possible then let me know i'll like to proceed legally.
Dear Mr. Midhun,
As per our discussion over the call, regarding delay in activation, we would like to inform you that your concern has been registered vide docket number[protected] and expected resolution.
For further assistance, drop an email at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
As per our discussion over the call, regarding delay in activation, we would like to inform you that your concern has been registered vide docket number[protected] and expected resolution.
For further assistance, drop an email at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
My connection has been activated yesterday, 10th March finally.
hello,
midhunp i to have the same problem i purchased it online and i dont have a mobile number so my order id is #EC[protected] and please note that i have requested them to change it to poastpaid and they have made it postpaid.Please activate my device thankyou..
midhunp i to have the same problem i purchased it online and i dont have a mobile number so my order id is #EC[protected] and please note that i have requested them to change it to poastpaid and they have made it postpaid.Please activate my device thankyou..
Hello. I had purchased Tata Docomo Max WI-FI connection on Friday. I have submitted the required papers but still my device hasn't been activated yet. I tried calling customer care but when asked for Photon number, I didn't have any. The box in which i bought my WIFI device has a mobile number and sim no, but even they don't work when i used them while calling customer care. Please resolve this issue
Contact number - [protected]
email - madhavi.[protected]@gmail.com
Photon mobile number on device box - [protected]
Contact number - [protected]
email - madhavi.[protected]@gmail.com
Photon mobile number on device box - [protected]
Hello Myslef shekar murali..I have purchased my photon max wifi on 17th of june..My device is not activated after many calls.Please activate my device i have given all my documents..My order id is EC[protected]. ITS IN THE NAME OF KARTHIKA MY WIFE..MY TATA PHOTON NO IS [protected]
Hello i purchased tata photon wifi 3 days before and a person came home verified n i also verified with customer care they said it ll be activated within 15 mins n when i connected my dongle it is asking me mdn number and when i went to ota activated its showing activation failed... no one is responding from your side my photon number is [protected]
I have upgraded my device from photon plus to photon max wifi. I have recieved my device on 6th feb 2017. But till today 12th feb, my device is not activated. I wan to ask tata photon team why it takes this much time for activation. Now i am planning to opt some other service provider if problem is not rectified in next two days.
Photon number - [protected]
Contact- [protected]
Mail- akshaya.[protected]@gmail com
Photon number - [protected]
Contact- [protected]
Mail- akshaya.[protected]@gmail com
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