Tata DoCoMo Photon Wifi — Poor Services

Address:

Mohali, Punjab

My Complaint mailed to tata- Few days ago, I had UNFORTUNATELY purchased a tata photon wifi data card device from one of your representatives who reflected a very rosy picture about Tata's internet services. I was assigned no.[protected]. However, I am distressed to note that the said device has not been activated till date. I have made at least a dozen calls on your helpline no.[protected]. Every time a complaint is noted and a person calls me up the next day, without redressing my grievance in any way whatsoever. I came to know that my device is NOT ACTIVATED and I shall have to take it to some Industrial Area unit of your company, where technicians shall activate it. Please note that I AM NOT GOING TO ANY OF YOUR FACTORY OR UNIT. IT IS YOUR RESPONSIBILITY TO SELL ACTIVATED DEVICES. WE ARE NOT GOING TO RUN AFTER YOUR CARELESS TECHNICIANS TO GET OUR DEVICES TO WORK. YOUR REPRESENTATIVE HAD DEARLY COMMITTED THAT THE DEVICE SHALL GET ACTIVATED WITHIN 24 HOURS, IN WORKING CONDITION. I am convinced that Tata can only sell Tata Nano cars, propelled by a bounty of benefits from Gujarat Government. Internet services are not your cup of tea. Please note that I have already faced loss of work because of non-functional status of your device. I have spent at least 100 minutes over phone requesting your representatives to put the device in place. I got a call then from TATA today saying that they are sending a person to pick my device and get it fixed. However, it has been 6 hours since I have been waiting. Tata Docomo, a company worth millions of turnover CANNOT AFFORD 2 LITRES OF OIL in sending their representative to my place. Its a shame. I ve tried calling their phase 8, Industrial Area landline number, which they flaunt so proudly on their letter heads. Guess what! The number DOES NOT EXIST! It seems I am dealing with a local 'thekedaar'. The 'soup walas' who stand along the roadside will provide you better services.