Tata Docomo — Poor after sales service and wrong commitments by Tata Docomo Gallery Team.

Address:

Thane, Maharashtra

Poor after sales service and wrong commitments by your Tata Docomo, Bsel Tech Park Gallery Team. Tata Docomo Photon no:[protected] I bought a Tata Docomo Wifi Modem from the vashi docomo gallery on 7th Aug 2014 from Mr. Anil Vishwakarma who while buying said that if I face any problem with the modem they would replace it immediately as I was directly buying from the gallery.I would bring to your notice that dealers outside were giving me the same at discounted rate but, I thought buying from gallery would give me better after sales service. But, to my horror the modem worked for only 30 minutes after I bought it and showed 'No Coverage' after that for which I made a complaint and the engineer visited my place and said the modem is faulty and I needed to reconfirm at the vashi gallery again and if its fauly they would replace it instatntly.I visited the gallery the enginner over there checked and confirmed that it is faulty. Now, again the said Mr. Anil Vishwakarma said that they would take 7 days to replace it. When, I objected on the same as I was given commitment for instant replacement the guy Mr.Sameer Khan in the gallery said they were there only to sell and the service part was not their concern. Also, Mr.Sachin Patkar said I would get a waiver in the bill for the 7 days not being used. When I asked for a service request number for the same Mr.Anil Vishwakarma said no there is no such policy. How come two employees at the same Docomo gallery dont know the exact rules and procedures or they just making a fool out of the customers. When other companies give you a replacement on the same day or max within one day, why is docomo taking so much of time. And, the main thing is I was not able to use it for even a single day also. Further, the said Manager of the gallery is also never available to help the customers.Also, there is no official number of the manager being provided by the other employees in the gallery. I request you to take strict action on the same and get me a resolution at the earliest. Waiting for 7 working days is really too much and that too because of wrong commitment. Regards, Binoy Sarkar contact no:[protected]