Tata Docomo — Regarding charging unduely rs 49 without any information | |||||
Dear sir, I have been charged unduely rs 49 without any prior information.when i called 121 and 198 regarding this fact immediately after deduction, they didnt respond saying that they are no listening to me and disconnect my phone.. You are requested to refund this amount immediately and deactivate this subscription. Thanks Date[protected] From CA Krishan murari khandelwal Mobile no.[protected] Email [protected]@rediffmail.com Message read. Hi! You have subscribed to IplayIwin at Rs49.0 for 15days.Due for renewal on 28-Oct-15.To stop, Dial or SMS STOP to 155223(Free). Was this information helpful? | |||||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Customer,
We would like to inform you that, IplayIwin service was activated by you on[protected] through SDP_WAP mode and hence the balance of Rs.49/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. As per your request we have already deactivated all Value Added Services so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.49/- has been already credited to your account as a onetime goodwill gesture with the docket number PSG[protected].
Regards,
Customer Care
Tata Docomo
We would like to inform you that, IplayIwin service was activated by you on[protected] through SDP_WAP mode and hence the balance of Rs.49/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. As per your request we have already deactivated all Value Added Services so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.49/- has been already credited to your account as a onetime goodwill gesture with the docket number PSG[protected].
Regards,
Customer Care
Tata Docomo
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We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo