Tata Docomo — Service Activation

From: Support
Sent: Friday, January 10, 2014 6:00 PM
To: J.K.Mishra
Subject: Re: Subject – Nicer Dicer against Order No. 2310621 dt. 07/12/2013, still not delivered.


Dear sir,

Your order number - 2310621, sorry for inconvience, your order has been despatched on[protected] by indian post, have docket no.(CQ[protected]IN}

We have forwarding complaint in panvel post office, so you will receive within 3 to 4 working days.

Thanks & Regards
Telebrands Customer Support
----- Original Message -----
From: J.K.Mishra
To: Support
Sent: Thursday, January 09, 2014 12:05 PM
Subject: Re: Subject – Nicer Dicer against Order No. 2310621 dt. 07/12/2013, still not delivered.


Dear Sir

Please note Nicer Dicer Still not delivered also given below Tracking for Nicer Dicer

Track Result for : CQ[protected]IN

Booked at Booked on Delivered at Delivered on Details
WAGLE IE EXTN COUNTER 03/01/2014 Details


Detailed Track Events for : CQ[protected]IN


Date Time Status at Status
03/01/2014 12:02:05 WAGLE IE EXTN COUNTER Article Booked
03/01/2014 14:05:52 WAGLE IE EXTN COUNTER Article Bagged to PH PANVEL
03/01/2014 17:40:55 WAGLE IE EXTN COUNTER Bag Despatched to PH PANVEL


Regards
Jay Kant Mishra


From: Support
Sent: Tuesday, January 07, 2014 5:06 PM
To: J.K.Mishra
Subject: Re: Subject – Nicer Dicer against Order No. 2310621 dt. 07/12/2013, still not delivered.


Dear Sir,

Your order number - 2310621, sorry for inconvience, your order has been despatched on[protected] by indian post, docket.no, CQ[protected]IN, so you will receive within 3 to 4 working days.

Thanks
Customer Support
----- Original Message -----
From: J.K.Mishra
To: Support
Sent: Monday, January 06, 2014 5:10 PM
Subject: Subject – Nicer Dicer against Order No. 2310621 dt. 07/12/2013, still not delivered.


To,

M/s Telebrands India Pvt. Ltd.
Plot No. A-16 A,
Road No. 25, MIDC,
Waghle Industrial Estate,
Thane – 400604


Dear Sir/Madam,

I am trying to call at[protected]the only no. available for checking the order status), but every time getting the message that this route is busy, and if luckily the phone is ringing then executives are not lifting the Ph Calls from my no.
No senior office is available to address the issue, as per communication no Sr. Person is available to resolve the problem, they all have showed that they cannot transfer our request to sr. and also cannot give their contact details. Surprised with the way of working of your organization.
I have paid Rs. 2194/- for the total product value thru credit card on 27/12/2013, if this product is not delivered within 3-5 days of the time at below address :


Jay Kant Mishra

33-PG Block

Possangipur

Janakpuri

New Delhi-110058

Mobile No [protected]


Then Telebrands has to return my money back with the interest of 3% per month


Thanks & Regards

Jay Kant Mishra

Mobile No [protected]

Email [protected]@hotmail.com


[protected][protected]
Telebrands India, Mumbai, India


[protected][protected]
Telebrands India, Mumbai, India

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Please make sure to verify & activate it asasp. Please update me once it is activated.


regards,
surendra.

I got a cal from customer care & said that the number is deactivated. I wanted to know how can it be done with out any intimation to the customer & even the verification pending is not from my side. So, i want the same number to be activated again or else i wanted to proceed legally further. Please give me an update on my number : [protected]


Regards,
surendra

Dear Mr. surendra,

As per our discussion over call, please be informed that, your number has been permanently disconnected on 11-OCT-13 due to verification pending. Further, we would like to inform you that, once the number is permanently disconnected again you cannot get the same number.

Thanks and Regards,
Customer care,
Tata Docomo.

Hi,


I wanted to know why it is disconnected permanently & its not my mistake that verification process right ?. So, as verification process is from your side with out any intimation how can the number be disconnected permanently. If the verification is not done it should atleast be in the existing connection (CDMA) but even it is also disconneted. So, please verify & get back my number to atleast the existing cdma or complete the verification process & convert it in to gsm. Please activate this asap

For further clarifications, please cal me on [protected].


Regards,
Surendra.