[Resolved]  Tata Docomo — Speed and connectivity

Address:

Pune, Maharashtra

Hi, I'm from Pune and using tata photon 3g for more thn 2 years now. Photon number is [protected]. For the last 6 months i have been experiecing the speed problems.The usual speed is 30 to 40 kbps while they claim to have 600 or above. When tried calling customer care their answer is that urs is high utilization area hence you need to wait. Do we ask them to wait for bill payment. Or say ur speed was not up to date hence i'm reduing the bill around 60% of actual no. Then why as a customer i have to wait and if you cant provide 3G services dont commit it. People have important work based on internet connectivity and they are dependable on you. Also feedback to your customer services Customer care representatives are the face of your orgnization.if they are not up to the mark we will not have a good image of Tata Docomo in our mind. Please improve that.