Tata Docomo — Speed and Sevices

oaj

from Mumbai, Maharashtra

Address:

Kanpur, Uttar Pradesh

I am Oaj Singh and I live in Kanpur city near Yashodanagar highway.My contact no. is [protected]. I have two device one is tataphoton plus and other is tataphoton wifi. When I purchased tataphoton plus after some times it had a problem of speed o[censored]pcoming and downloading than I disconnected and this problem came in tataphoton wifi. Upload and download 80 MB / 3.91 MB and it disconnected after every 5 minutes.This problem has to 4 months and customer care said that there is no solving of your problem bcz your area highly affected. If you cann't solve this problem than take your device from me and return my money.I will always suggest to every one never purchase tata product bcz they never give a good service in future and forever. If you do something than do it.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried to speak to you personally on your number to understand your concern regarding slow speed of your Tata Photon connection. However, we are unable to contact you, since your call was not responded.

In this regards, we regret to inform you that we are unable to process your request due to non availability of your Tata Photon connection details. Hence, we request you to revert with the same which will assist us in doing the needful.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.