[Resolved] Tata Docomo — TATA DOCOMO GIVING WRONG COMMITMENT AND CHARGING RENTAL AMOUNT

meet_50

from Chennai, Tamil Nadu

Address:

Bangalore, Karnataka

I have taken post paid connection with tata docomo and the sales representative confirmed that it is rental free connection and i just need to pay only usage amount in the respective billing cycle, but they added rental amount in the first billing cycle so i refused to pay the due amount and asked them to deactivate my mobile number. Somebody spoke to me today morning and he said that he is representative from government of India passport office as am violating company policy and not paying the amount around 550. So can you please suggest me what should i do to get out from this issue. Thanks Shanmugam Annamalai

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Aug 14, 2020

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

meet_50

from Chennai, Tamil Nadu

Hello,

I don't remember my Tata DOCOMO number, my alternative number is +91 [protected] and mail id : [protected]@yahoo.co.in.

Regards
Shanmugam

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.