Tata Docomo — Tata docomo is a cheat

Address:

Mumbai City, Maharashtra

10 days ago i had taken a tata photon plus dongle. . . The plan signed up for was rs 750 / month unlimited. . . 6 mbps for 5gb and later 153kbps. . . As per the executive at the hypercity malad west store. . . 1st they had committed that the activation will taken no longer that 24 hrs for sure. . . (As told by both the store executive and the executive who had come to take the documents) . . . The executive who had come home had not given any details on what plan we need to sign up. . . No receipt of payment. . Just took the money and left. . . Well i didnt want to be a crib if i was getting what i was promised. . . Next day the service was not activated. . . We called the store some one answered the call and said they are closed. . . We called the customer service number they didnt have a record of it. . . And informed us it will take 72 hrs. . . I kept my cool. . . Any way after the dongle got activated after 10 days we were unable to connect our gadgets to the wifi. . . I called customer service they told we that the 5gb data was already consumed and now the speed has reduced to 64kbps. . . I was amazed to know that we consumed 5 gb data with no download only basic surfing maybe facebook. . . Twitter. . Other ecommerce websites. . I also asked them why the lowered speed was 64kbps and not 153kbps as i was told by the store executive. . . They said we dont have any plan like that now. . . That offer was 3 months old. . . I informed the telecaller executive that i have the pamphlet which i was given while signing up. . . He told me he ll take my complaint (Ref[protected] . . . Next day i receive a call from the complaint helpdesk who told me " we have received your complaint regarding your donlge speed, however we are sorry for the inconvenience caused and will make sure this in not repeated in the future" wwwhhhaaaaatttttttt. . . Thats it. . . Where is my resolution. . . Its like you tell your kid that she has not done something right. . . She turns around and says it wont happen again mommy. . . Reaalllllyyyyy!!! U sucker. . . Tata docomo cheats their customer into buying their product buy lying once they have have received the money they dont give a darn. . . Cz they know that they have a lot many to cheat and earn their living. . . Tata docomo is not a reputed company its a reputed thief. . . Ive started in this forum but will not stop until i get a resolution from docomo. . . Cz all lines for complaints dont work. . . I tried logging a complaint on their website. . They sent me a otp. . . Which doesnt work. . . It says please trying entering a valid otp. . . But their payment gateway for sure works. . .

If you cannot resolve my problem give my money back. . .

Photon number [protected]