[Resolved]  Tata Docomo — Tata Docomo - Rajouri Garden Branch are cheating individuals

Address:

Faridabad, Haryana

Tata Photon Number: [protected] I called the number on the website to order my Tata photon wifi max dongle. The same day, Sept 22nd 2014, an agent called Ved Prakash came with the device. He came from the Rajouri Garden, New Delhi branch (Z-11, Rajouri Garden). - NEVER TRUST THESE PEOPLE He initially asked for 2000 rupees, but when I said that please make the billing under my wife's name, he said, ok, but you will have to pay me 200 rupees extra so that I can make an affadavit in your wifes name (for address proof purposes). So I paid 2200 rupees and RECEIVED NO PAYMENT RECEIPT. He wanted me to scan my wifes passport and picture and send an email to another corrupt agent, Sunil Bhatia ([protected]@gmail.com) - RAJOURI GARDEN BRANCH. I did that in like 10 minutes. I then patiently wait... The next day, I call Sunil Bhatia (mob: [protected]) to see how long it would take for activation. He said, Ved Prakash is on his way from the court with the affadavit, so the device will be activated in about 2 hours. (this was the 23rd of Sept). Nothing happened...in the evening, he refused to answer my calls. Next day, I again tried to reach him, but no answer !! My frustration and anger kept building higher and higher, not knowing what to do. I wrote to the nodal officer for Delhi. Complaint number:[protected] I got a call from Manoj Kumar Bashaboina and an email with the complaint reference number. He assured me that he will fix this asap and will call me back. - HE DID NOTHING !! After a few days when I finally got hold of the agent, Sunil Bhatia, I was so angry that I said that I am going to the police to lodge a complaint. He abused me in hindi and said, 'you cant do anything'. Sunil Bhatia is just a delivery boy, even such level of staff at Tata Docomo have the gutts to be abusive. It has been 9 days, and everyday I call customer care (who say that some verification is pending, they have memorised a sentence and all the dumbest girls have been hired at Tata). When I call the Rajouri Garden Office, I speak with Sneha (mob: [protected]) - she is sweet and kind, but like a monkey, she can only say what her boss tells her to. The boss of this HORRIBLE RAJOURI GARDEN BRANCH is Sandeep Gupta (mob:[protected], he is the biggest that they have at TATA docomo. He will make up stories and give all kinds of excuses, but will never admit how incompetent he is. Now no one answers my calls, and customer care as usual don't have the IQ to use their brain. I have written back to Manoj Kumar Bashaboina (the complaint handler) FOUR TIMES !! He has not replied to any of my emails... As a customer, what can I do ?? Is there a news channel that I can write to ?? or a court... I am really confused and so upset with this company. The larger they get the more arrogant they become. They don't care !! But i want to do something so that they understand that they cannot bully their customers.