Tata Docomo — Tata Photon - Closed about 2 months ago, why are you still sending the Invoice | |||
Dear Sir, About 2 months ago I have placed a request to close my tata photon account(JAN 2015), NEW DELHI, PHOTON NO [protected]. The details are as below mentioned: But I am surprised to receive the invoice for every month till now . My Mobile Number : [protected] . I really fade up of calling to customer care every month to cancel my account. Every month customer care guys will say they will cancel the account, even i am getting the SMS for cancellation of account. But still the invoice is generating every month. After two months suddenly today I got a call from Tata photon office Delhi, that i have to pay this two months amount. This is too ridicules service provided by tata photon, unnecessary why i have to pay 2 months charge without using a single day. I don't prefer any one to take the service from tata photon Cancellation reference number :[protected] But nothing happened to cancel that every month i am getting the bill which i am not using for single day. I have all the proofs related to the cancellation how many times i called and places the request. I am going to put the complaint against Tata photon service. Was this information helpful? | |||
Tata DoCoMo customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
We would like to inform you that we have verified our records and found that your Tata Photon connection number has been disconnected permanently on 01-APR-15 as per your cancellation request and currently there is an outstanding amount of Rs. 2247/- and request you to clear the same on priority.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
We would like to inform you that we have verified our records and found that your Tata Photon connection number has been disconnected permanently on 01-APR-15 as per your cancellation request and currently there is an outstanding amount of Rs. 2247/- and request you to clear the same on priority.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
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We’ve received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care
Tata DOCOMO.