Tata Docomo — Tata Photon Max Wi-fi not activated

Hello, I purchased Tata Photon Max Wi-fi connection from Tata Docomo shop online. I received the device on 1st August 2014 and also submitted all the required documents to the representative who delivered the device. It's been more than 36 hrs and no one even bothered to call me or activate my device. I tried reaching the Customer Care but without the docomo phone number, it is not possible to speak to them. But since my connection is not activated, I don't have any docomo phone number for my new connection. My order# EC[protected].

Let me repeat, I don't have any DoCoMo phone number (it hasn't been provided to me by the company) so please dont ask me for that.

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear customer,

As you have still not shared your contact details we assume that your issue is resolved, in case you have any further quires /issues you can mail us at [protected]@tatadocomomarketing.com

Thanks and regards,
Tata Docomo,
Customer care.