[Resolved]  Tata Docomo — Tata Photon PLus Data Card Activation Delay

I needed a Data Card for my work since i am travelling and went to Tata Docomo Store at Hari Hara Kala Bhavan in Secunderabad and purchased a Tata Photon Plus Data Card. on 27/5/2014. I explained to the sales person that i am not a resident of Secunderabad and that i am from Chennai but i need a Data Card for my work. I mentioned that it is urgent otherwise i will lose a day's work and will be answerable to my manager. He told me to send him all the necessary documents by email and that the Data card would be activated by noon on 28/5/2014. I emailed him all the documents on 27/5/2014 by 8:30 pm. On 28/5/2014 i called him in the morning at 9.30 am to check if the processing has started to activate my data card and he was not picking my call at all. I kept trying and trying and either he would disconnect my call on seeing my number flash or it was coming as busy. Then at around 12 noon, some other person picked up my call and i asked him when my data card would be activated. He just kept giving me excuses saying power cut or something. I just asked him to tell me what time my data card would be activated or to call his manager and that i want to speak to him. Then only things started moving. Then at 1 pm i received a call from a person in the main office who does the processing. He said they are processing it and in some time i will get a call from the verification department to verify my details. But nothing happened for almost 1 hour. Then again i called the person in the main office and asked him why i did not get a call for verification. He told me he will check and get back. But he did not call me back. SO i called him again after 1/2 hour and then he is telling me that they need a local cell number for verification. I had given him my cell number which is outstation and that is why it is taking a long time. I told him that the sales person did not tell me that a local number is needed for verification. He told me that the sales person may not know. So then i gave him my father's cell number which is a local number and asked him to give it to the verification department. He said they will call me in sometime in the local cell number. But even then for one hour i did not get any call. I again called the person in the main office and he said now only they are updating the system, once it gets updated in the system, then only verification department will call me. Finally i received a call from the verification department at 5.15pm in the evening and then my data card was activated at 6pm on 28/5/2014. But though my data card was activated on 28/5/2014, i lost one full day's work and had to work the whole night on 28/5/2014 to complete whatever was pending. I would like to make a complaint against Tata Docomo for all the trauma, trouble and anxiety they caused to me for activating one Data card. Few other complaints against them: None of their sales persons or people at the main office speak English. They all speak only the local language. I know Telugu so i could handle them but what about customers who do not know Telugu. I am sure they are taking them for a ride. Why do they keep sales person who do not know the process of activating a Data card and what information is required? Why do they have a separate process for prepaid data card and postpaid data card? Why do they need a local cell phone number to activate a data card? What if someone does not have a local cell phone number so they cannot buy a Data Card outside the place where they reside? Everywhere ads say that Customer is King, it is very easy to get a cell phone activated or a data card activated. But it is nothing like that. The company or sales people make the customer run here and there to buy something or get something activated. Very poor Customer service and no professionalism at all from Tata DoCoMo.