Tata Docomo — Unused internet charges | |||
My tata docomo Postpaid Number is [protected]. I got November 2014 bill Rs. 642. My rate plan is 299 + 99 (750mb Internet). I stopped my Internet uses which was 645mb on 23/11/2014 by inquiring my current uses to tatadocomo representative. Further 12 days i didn't use the Internet service to stop over exceeding of data. but now they are saying that i used 777 mb of data so they charged me extra. i inquiring about how data got exceeded when i stopped using it when it was 645mb then the person repeatedly telling system showing exceeded data. They are not even bother to look at last conversation and telling i have to pay for the same. Even they was like i might didn't heard properly so i thought it was 645mb used. I demand to check telephonic conversation dated 21/11/2014 to clarify this issue. Thanking you, Regards Was this information helpful? | |||
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Tata DoCoMo customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
by mistake i wrote 645mb which was 745mb
Reply
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number to understand your concern. However, we were unable to contact you, since you were unavailable.
However, you have expressed your dissatisfaction towards the inconvenience caused to you due to high billing. In this regard, we would like to inform you that you have been charged accordingly as per the usage and rentals for your tariff plan. However, your usage has been reflecting in the bill with date and time. Kindly make a note of same.
for further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number to understand your concern. However, we were unable to contact you, since you were unavailable.
However, you have expressed your dissatisfaction towards the inconvenience caused to you due to high billing. In this regard, we would like to inform you that you have been charged accordingly as per the usage and rentals for your tariff plan. However, your usage has been reflecting in the bill with date and time. Kindly make a note of same.
for further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
I am having a bad experience with TATA PHOTON these recent months after having been an old and loyal customer for 9 years!!!
Had initially complained about slow speed / connectivity issues since April 2014!! But there has been absolutely no improvement in services. Rather the exact opposite! I am simply getting mails saying your complaint has been resolved but to no avail! Customer care is not being helpful. I have hardly used Photon for past 2-3 months but I still paid a months bill. But I had told customer care in advance I wanted to close account.
Now they have the gall to refuse to waive off my last months bill when I said that I wanted to close my account. Its appalling since I am an extremely old customer of Photon! And if this is how they treat me then I am sure to personally tell everybody I know that TATA stinks! I had got involved because of the trustworthy brand but it very disappointing and frustrating that TATA is not meeting even basic expectations.
In heartfelt sympathy,
Sherin (from Delhi)
(and preparation to officially lodge consumer court complaint. Your suggestion and tips would be welcome)
Had initially complained about slow speed / connectivity issues since April 2014!! But there has been absolutely no improvement in services. Rather the exact opposite! I am simply getting mails saying your complaint has been resolved but to no avail! Customer care is not being helpful. I have hardly used Photon for past 2-3 months but I still paid a months bill. But I had told customer care in advance I wanted to close account.
Now they have the gall to refuse to waive off my last months bill when I said that I wanted to close my account. Its appalling since I am an extremely old customer of Photon! And if this is how they treat me then I am sure to personally tell everybody I know that TATA stinks! I had got involved because of the trustworthy brand but it very disappointing and frustrating that TATA is not meeting even basic expectations.
In heartfelt sympathy,
Sherin (from Delhi)
(and preparation to officially lodge consumer court complaint. Your suggestion and tips would be welcome)
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