[Resolved]  Tata Docomo — Worst service and show room cheating customers

Address:Chennai, Tamil Nadu

Hi, I have been using Tata photon + post paid for more than 5 years, Dec-2014 i requested to terminate photon + and got tata wifi dongle. but now I got a mail for the old post paid photon service... I have done the termination request at Radha nagar docomo show room, chromepet, chennai-600044. The staff named - prasath. When I was there buying WIFI dongle, this fellow staff voluntarily compelled me to get two post paid sim for RS.99 rental/per month each. I never had an I idea to get postpaid sim. he said that this is privileged customer offer and asked me to get two sim with CUG between these. finally I got those sim with wifi dongle. But after one week when I asked him about activation he gave me a shock to pay 300rs/sim...and said that this offer is not applicable for you. i fought for three days and finally return back with a single sim. Did i ask him for a sim? and that day itself i asked him to terminate the photon + service and he said he will change it to prepaid which i accepted and submitted the documents. but now again i am crawling with the show room staffs, they simply said that they forget to do so. Very frustrated and i am terminating the post paid sim also today...worst behaviour Photon + no: [protected]
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Aug 7, 2021
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
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Comments

Hi,

We have received your complaint and we will ensure it is resolved soon.


Regards,
Tata Docomo
Dear Customer,

This is with reference to your concern regarding the wrong commitment for your Tata Photon connection number . At the outset we sincerely regret for the inconvenience caused to you.

As per the discussion over the call with you on your number [protected], we would like to inform you that the complaint docket number[protected] has been registered and you shall receive call shortly.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

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