Tata — Harassment by Tata Photon services

Address:

New Delhi, Delhi

I had received a bill of Rs 4000/- in the month of March.I requested for a plan change to unlimited plan, but I was told the would be available from the next Bill cycle in April 2014.To avoid another bill shock, I reduced my credit limit, with immediate effect to Rs 950/-.I had received a confirmation for both these requests on 23 March 2014. On 20th April 2014, I received a bill of Rs 7700/-.I call the Customer Care and asked them regarding the same to which they replied that the Bill would be available to them after 22nd April, so I should call after that.I was confirmed my services would not be stopped. I made another call post 22 April to share my grievance.I was told this would be resolved and agreed that both service request were completed on 23 March.I got a call from the customer care, informing me that as per the Tata Photon policy, it was not possible to have a credit limit of less than RS 1500/-.I complained that why this was not conveyed to me while raising the Ticket and why the same was never conveyed.They told me they would get back and assured that the services wile not be disrupted till they get back. I then received another call from the customer care which confirmed that a new bill shall be sent to me and I should not be making any payments till then.I was again assured that the services shall not be disrupted.On 2nd may my services were stopped and 3rd May I lodged another complain of the same.I was again assured that the issue would be resolved on high priority and a call back in 24 Hrs.I did not receive a call in the next 28 Hrs and I gave another call to the Customer care to get my services started.I was told services would start in 2 Hrs, but the customer services executive talked very rudely and disconnected the call.Immedlately I made a call to the Toll free number to complain about the executive, but the seniors were busy and no ticket was raised to address the misbehavior of the executive.Moreover, this time I was told, unless I make the full payment, services shall not be restored.I was not connected to the Manager, stating he is busy and I would get a call back. All this harassment has caused me a great deal of mental torture and trauma.It is unfortunate that after being a loyal customer and an impeccable payment record, I was made to go for this harassment.UnintInterrupted Internet was an absolute necessity for my ailing father who is using this device while he and my grandmother are rehabilitating from illness and is a source of pleasure and comfort.This is the only contact for them with the outside world.This has caused my father a great deal of sorrow and discomfort as he has not been able to follow the elections at this crucial juncture.(Usage trends can be checked from the records.)All this now leads me go for legal action and sue them for the damages caused. Regards Nabil Ahmed Zia +91 [protected]