[Resolved] Tata Indicom — Sending legal mails without solving issue | |||
Respected Sir This regarding Tata Indicom Photon Plus connection I had back in 2011. I had HSIA 1GB plan monthly which was Rs. 650 monthly rental. After several months o[censored]sage (upto one year of being a loyal customer paying all the bills on time) I decided to upgrade to unlimited plan which cost around Rs. 900. I went to local centre in chembur to talk to an executive regarding the change and he said from next monthly cycle it will be changed. The following month I used the net as though it was unlimited. I did not know one can check the plan online. I was living in hostel and studying MBBS at that time and not some thief trying to cheat tata indicom by using unlimited net! To my horror I received a bill of more than Rs.3000 the end of that month. I called the company several times. The people said my plan was never changed and that I should have checked online! If I'm going to a centre just to get the plan changed I expect the person to change it. I didn't know the name of that person who I met at the centre. And somehow it was my mistake and not the mistake of the person who sat at the counter not doing his job properly and giving people wrong info! I requested them several times that I wouldn't have used the net as unlimited if I knew it was limited and that its not my fault if the plan was not changed. They stopped replying to me and I stopped the connection. But the last bill is still unpaid and I refuse to pay the amount as it wasnt my fault. I am to this date ready to pay the price for unlimited monthly plan for that month. But tata indicom refuse to help me in any way and continue sending mails to my address asking me to pay the amount. Dr. Shinde Tata Indicom No. [protected] Account Number[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number. However, the same was not possible has the number was switched off.
In this regards, we would like to inform you that kindly revert us with the exact details of the Tata Docomo outlet in which you have given a request for bill plan change which will help us to register a complaint and resolve your concern on high priority.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
We regret for the inconvenience caused to you.
We tried to speak to you personally on your number. However, the same was not possible has the number was switched off.
In this regards, we would like to inform you that kindly revert us with the exact details of the Tata Docomo outlet in which you have given a request for bill plan change which will help us to register a complaint and resolve your concern on high priority.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo.
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Customer Care
Tata DOCOMO.