[Resolved]  Tata Indicom — TATA Broadband internet connection Bill charged for the period in which Service was unavailable

Address:

Pune, Maharashtra

I am a past user of Tata Docomo Broadband internet connection. Account Number –[protected] There is an outstanding bill of 4057/- rupees as per bill generated by TATA. The service was available in the connection area till 2nd week of November 2013. From that month service was disconnected from the area. Issue was due to Pimpri Chinchwad Municipal Corporation Pune has break the wires of Tata connections which was on the road and does not allowed to put any cable on the road side area. Hence service was not available in the area form November. In spite of service unavailability, bill has been generated for next month’s as well and now i am being chased for the payments in which service was unavailable. I have paid all the bill till October – 2013 I am awaiting fair settlement of the bills which was generated in the service unavailability period 1. Bill Period - 05/11/13 to 04/12/13 • II was able to use the service in above mentioned month (period) only for two two weeks approx. But i have been charged full monthly payment which is 2, 246. 2. For the bill period - 05/12/13 to 04/01/14 • The bill generated for the above mentioned period is false as service was not available at all. Charged billed - Rs. 1, 811.35 Total of both above bill – 2, 246 + 1, 811 = 4057 Rs. When service was not available in area i raised multiple complaints with Customer care support but none of the executive has informed me about the service disconnection issue. Every time they just replied that complaint has been registered and issue will be resolved in 48 hrs. I was completely misguided in the above mentioned period. Apart from above inconvenience and loss, I am getting calls from recovery department for the bill which was generated in service unavailability period. However, I also agreed on the payment till the service was available and asking for correct the amount but they are not ready to accept any concern and chasing for entire amount which is not proper. I also dropped multiple mails to the customer care email address but not getting a single reply from their side. Expecting proper resolution on the issue. Thank you