Tata Motors — Complaint of cheating against autovikas showroom, new delhi and its two employees mr nikhil ans sweta.

Address:

New Delhi, Delhi, 110028

Dear sir/madam,

I am akanksha tanwar, i am a teacher in a primary school run in delhi, and since so many years i am a regular customer of tata products. I believe that one must invest and buy products of their own country if they want to be a part in the growth of india.

I use tata mobile number, tata sky and i only buy my jewellery and other stuffs from tanishq, just to support my country and its products. I decided to buy my first car hence i invariably choose tata motors as my first choice.

I visited the auto vikas tata showroom, 26/3-4, najafgarh road, indl. Area, new delhi-110025 on somewhere near 4. Th july 2016. On the same day i booked the tata tiago car by giving 10 thousand booking amount as instructed to me ms sweta (Customer advisor). I was very happy as it is my first car and more so from my favourite brand tata. I was promised from mr nikhil (Sales in charge) that if i booked the car now i can get the car on 30.07.2016 so i paid the booking amount immediately and they had committed me to deliver the car on 30.07.2016 which is also mentioned in commitment form.

As i have already written that i am a teacher, who teaches in primary school hence my earning is not lucrative so i applied for the car loan which was eventually approved.

After doing all the hardwork, paper work and spending numerous hours in approval of the loan, today i got a call from sweta (Customer advisor) that my do (Delivery order) has reached the showroom hence i need to pay the rest of the amount so my husband, mr rahul tanwar, visited the showroom to give rest of the money and have the insurance of the car as demanded by the loan agent so that he can write down the cheque. But my husband was shocked to hear when mr nikhil (Sales head) said that the car cannot be delivered on 30.07.2016 and we have to wait for 2 more months for its delivery.

My husband mr rahul tanwar asked him then why they promised us to deliver the car on 30.07.2016 and if they cannot deliver the car then the news should have been conveyed to us earlier so that we can contact other cars dealer in delhi or we had not applied for the loan.

Mr nikhil (Sales incharge) replied that he can deliver the car on 30.07.2016 but my husband has to pay 10 thousand rupees more to mr nikhil then only he will deliver the car on 30.07.2016 and if he do not pay the 10 thousand rupees then he will have to wait for 2 months at least for the delivery of the car.

Dear sir, i am very disappointed with the attitude of the tata personals towards their client. If the expected date is 30.07.2016 then why they are asking for 10 thousand rupees more to deliver the car.

This was my first bad experience with the tata company, i have never thought about it in my rarest of rare dream that i can be cheated by tata motors in such a way.

If the auto vikas showroom knew that they cannot deliver the car then they should not have promised me to deliver the car on 30.07.2016. I worked very hard in approval of the loan and spend my time and money just to have the car in time but they straight away refused me for the delivery and asked 10 thousand rupees more to deliver the car.

I am very disappointed with such a attitude from the tata and i will never buy any product of tata in future and will take legal action against the auto vikas showroom and tata company. I also request you to inquire into this matter thoroughly so that the justice can be done to the customers like me. I am also enclosing commitment form and sales receipt with this complaint.

Thankyou
My phone no : [protected]
Add: wz-830, naraina village, new delhi-28