Tata Motors — Incomplete documents causing trouble with RTO registration

Address:

Bhopal, Madhya Pradesh

Attention Tata Motors, Myself Dr. Raja Agrawal S/o Dr. Suman Kumar Agrawal resident of Mhow district Indore purchased TATA Safari dated Jan 24, 2015 from authorized distributor of TATA, Veer Motors Bhopal.Unfortunately it has been a nightmare since we made this purchase as I observed series of irregularities in legitimate sales documents and unprofessional customer engagement with TATA motors and its distributor (Veer motors) which is being summarized as follows.1. The vehicle was purchased on Jan 24, 2015 but the sales invoice is dated Feb 11, 2015.2. The insurance policy is dated Jan 26, 2015 and the cover letter is dated Feb 11, 2015.3. Form 22 and form 22A which is a compliance certificate from engine manufacturer and chassis manufacturer respectively, was not provided at the time of delivery of the vehicle.4. Form 22A was delivered later to my residential address on Veer motors letter head and signed by unknown person. As per norms, it needs to be issued by chassis manufacturer and not by a distributor. 5. I tried registering my vehicle with the RTO, and noticed Form 22 has not been provided which is a mandatory documentation for registration process.6. On making a request to Veer motors, they assured to make it available within few days.7. I tried following up few days later and never received a satisfactory response from them.8. I finally approached TATA motors Customer support on their toll free #[protected] and lodged a complaint # 1-[protected] dated march 20, 2015.9. I was assured that the matter will be resolved within 5 working days.10. I made a follow up call on March 27, 2015, and was informed my request was closed on Mar 25, 2015 stating that Form 22 has been dispatched to my residential address and will reach me in few days.11. I demanded clarification on closure procedure of the company and lodged second complain # 1-[protected] dated Mar 27, 2015 as I had not received the document by then.12. I insisted to escalate my complain to higher authority as it was almost 2 month I was struggling to get a piece of document which will help me to get the vehicle registration13. Thereafter, several calls were made to requesting me to withdraw complaints with reassurance to resolve matter on priority. I was told that the original Form 22 has been misplaced by them and a request to issue a duplicate copy has been raised with the company.14. My vehicle temporary registration has expired on Mar 13, 2015 and since then I am not using it. Till date, I invested a lot of efforts and valuable time to get this rectified so that I can have a permanent registration and utilizes the vehicle.Now I am seeking your intervention in this matter to get this sorted and make a social awareness to avoid such incidents with other consumers. I consider this one of the worst deal we did and would like to recall it if at all we can do it. Regards, Dr. Raja+91 [protected][protected]@yahoo.com