Tata Motors — Integrity of Toll free number & attending the break down by unauthorized Tata Service Centre and fitting sub-standard part.

Address:

Lucknow, Uttar Pradesh

We are owner of a Tata Indigo Car in the name of our company R.R. Nirmaan Pvt Ltd with chasis No. MAT601481CWG34310, Regn No. UP16AL5393. I was coming back from Gorakhpur to Lucknow on 21.5.2015. After I crossed Basti the some defect in the engine was reported and the car was stopped. We contacted toll free number of Tata. In a while one mechanic came and started inspected the car. We asked the mechanic how you came to know about breakdown in our car. He told that his workshop has recd instruction from Tata Motors to attend the breakdown. When we asked about his identity he shown us I Card of Honda Motor Co. After inspection the mechanic reported that the clutch plate of the car is burnt and only replacement is the option. When we asked about nearby authorized service centre of Tata Motors he told that the nearest service centre is at Gonda and another at Lucknow. We informed that since we belong to Lucknow, we prefer to take the car to Lucknow service centre and requested for toeing the car. In the meantime we recd another call from Swastik Ventures Pvt Ltd. Basti. The person making call informed that his company is authorized service centre of Tata Motors and their owner Mr pandey has recd instruction from Tata Motors to attend the break down of our car. In a while a toeing car of Swastik Ventures Pvt. Ltd. came to spot and toed the car to their service centre in Basti. Since under instruction of Tata Motors the representative of Swastik Ventures Pvt. Ltd. came to us we had no reason to doubt about the authenticity of them. Next day on 22.5.2015 maintenance work started & clutch set was changed but since they were not having laptop facility, setting was not done and instructed us to contact Goldrush at Lucknow for setting of clutch plate. Swastik Ventures Pvt Ltd has given their cashmemo No. 539 dt. 22.5.2015 for Rs.6, 905.00 (copy attached). After reaching Lucknow on 23.5.2015 we contacted Goldrush for setting of clutch plate. The engineers at Goldrush after inspection informed us that the clutch assy is not of proper quality & new clutch assy is to be installed and an amount Rs. 7, 137.00 was charges vide of Invoice No. FR-R[protected] dt. 24.5.2015. It was also informed that Swastik Ventures Pvt Ltd is not the authorized service centre of Tata Motors. When we contacted the Swastik Ventures Pvt. Ltd over phone for return of Rs.6905/- they refused. Now few serious question arises like: (i) When we contacted on toll free number of Tata Motors for assistance how instruction were given to unauthorized service centres? Under the circumstances I would request you to kindly take suitable action against the person responsible for lapses in this case and arrange to refund the amount of Rs. 6, 905/- charged from us by Swastik Ventures Pvt. Ltd., Basti. Please also take suitable action against Swastik Ventures Pvt. Ltd. for unauthorisingly attending our car and charging the amount. I shall be grateful if I kept updated about the action taken and progress in the matter. S.K. Tewari Manager R.R. Nirmaan Pvt. Ltd. E-14, Kasmanda Regent Apartment 2, Park Road, Lucknow – 226015, U.P.